Professional Summary
Overview
Work History
Education
Skills
Timeline

Kathryn Barrell

Fidelity Information Services FIS
Davenport,FL
13
years of professional experience

Driven project manager with specialization in client advocacy, revenue saving initiatives, and process development.

Work History

Project Manager

6 Years 5 Months
Fidelity Information Services FIS | 03.2020 - 08.2026
  • Manage project initiation, including defining project scope, objectives, stakeholders, and deliverables.
  • Collaborate with cross-functional teams to develop detailed project plans, outlining tasks, timelines, resources, and dependencies.
  • Monitor project progress and ensure that projects are on track by tracking milestones, tasks, and deliverables.
  • Assist in conducting risk assessments and developing mitigation strategies to ensure project success.
  • Responsible for the identification and management of project issues, proposing solutions and escalating as necessary.
  • Maintain project documentation, including project plans, status reports, meeting minutes, and change requests.
  • Contribute to continuous process improvement efforts by identifying areas for optimization within the project management lifecycle.
  • Manage revenue saving initiatives with specialization in client advocacy.
  • Hosts team Sprint meetings in addition to individually assigned tasks.

Product Support Representative

2 Years 3 Months
Fidelity Information Services FIS | 12.2017 - 03.2020
  • Online Banking Platform support
  • Owning and managing tickets through the Case Management System
  • Coordinating research with internal teams
  • Updating clients within the appropriate SLA time frames and escalating on behalf of the client when needed
  • Ongoing training with existing and new integrating products

Customer Service Representative

4 Years 6 Months
Seacoast Bank | 06.2013 - 12.2017
  • Teller
  • Loan Analyst
  • Account Representative

Education

General Studies - College

University of Central Florida | Orlando, FL | 06-2012

High school diploma

Venice Senior High School | Venice, FL | 06-2011

Skills

Project Planning
Process Improvement
SharePoint
Project Coordination
Microsoft Office
Project Management
ServiceNow
Financial Technology
Agile

Timeline

Project Manager

Fidelity Information Services FIS
03.2020 - 08.2026Read More

Product Support Representative

Fidelity Information Services FIS
12.2017 - 03.2020Read More

Customer Service Representative

Seacoast Bank
06.2013 - 12.2017Read More

Venice Senior High School

High school diploma
Read More

University of Central Florida

General Studies from College
Read More
Kathryn Barrell