Project Manager
6 Years 5 MonthsFidelity Information Services FIS | 03.2020 - 08.2026
- Manage project initiation, including defining project scope, objectives, stakeholders, and deliverables.
- Collaborate with cross-functional teams to develop detailed project plans, outlining tasks, timelines, resources, and dependencies.
- Monitor project progress and ensure that projects are on track by tracking milestones, tasks, and deliverables.
- Assist in conducting risk assessments and developing mitigation strategies to ensure project success.
- Responsible for the identification and management of project issues, proposing solutions and escalating as necessary.
- Maintain project documentation, including project plans, status reports, meeting minutes, and change requests.
- Contribute to continuous process improvement efforts by identifying areas for optimization within the project management lifecycle.
- Manage revenue saving initiatives with specialization in client advocacy.
- Hosts team Sprint meetings in addition to individually assigned tasks.
Product Support Representative
2 Years 3 MonthsFidelity Information Services FIS | 12.2017 - 03.2020
- Online Banking Platform support
- Owning and managing tickets through the Case Management System
- Coordinating research with internal teams
- Updating clients within the appropriate SLA time frames and escalating on behalf of the client when needed
- Ongoing training with existing and new integrating products
Customer Service Representative
4 Years 6 MonthsSeacoast Bank | 06.2013 - 12.2017
- Teller
- Loan Analyst
- Account Representative