Kathryn Beneden
Customer Service Representative, Tier2
Pueblo,CO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative Tier 2
CXperts
10.2024 - Current
- Provided information and assistance to customers for seamless service experience.
- Resolved customer complaints to boost retention and loyalty.
- Improved customer satisfaction by quickly addressing concerns.
Customer Service Representative Tier 2
Radial
05.2015 - 09.2024
- Enhanced customer satisfaction by resolving inquiries efficiently and professionally.
- Managed customer accounts to maintain high levels of service quality.
- Resolved customer complaints to boost retention and loyalty.
Customer Service Representative Tier 2
Innotrac
09.2013 - 05.2015
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Utilized problem-solving skills to address customer complaints.
Customer Service Representative
Convergys
08.2012 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Science - Organizational Psychology
University of Phoenix
Tempe, AZ09-2010
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ 04.2004 - 06.2008
Skills
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
- Time management
- Customer retention
Timeline
Customer Service Representative Tier 2
CXperts
10.2024 - Current
Customer Service Representative Tier 2
Radial
05.2015 - 09.2024
Customer Service Representative Tier 2
Innotrac
09.2013 - 05.2015
Customer Service Representative
Convergys
08.2012 - 05.2013
Bachelor of Science - Criminal Justice Administration
University of Phoenix
04.2004 - 06.2008
Master of Science - Organizational Psychology
University of Phoenix
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