Kathryn Brown
Apopka,FL
Summary
Dynamic Guest Experience Associate with a proven track record at Mars Wrigley Confectionery, excelling in customer service and guest relations. Recognized for exceptional communication and training skills, fostering team cohesion. Demonstrated ability to enhance customer satisfaction, leading to increased repeat visits and positive feedback. Detail-oriented with strong empathy and flexible scheduling.
Overview
11
11
years of professional experience
Work History
Guest Experience Associate
Mars Wrigley Confectionery
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Provided local area knowledge to guests, offering recommendations for dining, shopping, and entertainment options nearby.
- Trained new associates on company policies, procedures, and customer service best practices for seamless team integration.
- Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
- Set schedules for 65 staff members by planning and designating shifts and hours.
Team Member
Universal Studios Orlando
05.2014 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Ocoee High School
Ocoee, FL06-2013
Skills
- Patience and composure
- Team player mentality
- Strong empathy
- Exceptional communication
- Guest relations
- Upselling strategies
- Complaint handling
- Tourism industry insight
- Customer service
- Computer skills
- Flexible schedule
- Detail-oriented
Timeline
Guest Experience Associate
Mars Wrigley Confectionery
03.2022 - Current
Team Member
Universal Studios Orlando
05.2014 - 07.2021
High School Diploma -
Ocoee High School
Similar Profiles
Princess ScottPrincess Scott
Operations Coordinator at Mars Wrigley ConfectioneryOperations Coordinator at Mars Wrigley Confectionery
Rogelio LopezRogelio Lopez
Coating Operator at Mars Wrigley ConfectioneryCoating Operator at Mars Wrigley Confectionery
Roger BuffingtonRoger Buffington
Machine Operator at Mars Wrigley ConfectioneryMachine Operator at Mars Wrigley Confectionery
Juan Pacheco-MercadoJuan Pacheco-Mercado
Client Advocacy Team Lead at Morgan & Morgan, P.A.Client Advocacy Team Lead at Morgan & Morgan, P.A.
Chanica FrancoisChanica Francois
Cruise Specialist at Norwegian Cruise LineCruise Specialist at Norwegian Cruise Line