Summary
Overview
Work History
Education
Skills
Timeline
Hobbies
Hobbies
Generic

Kathryn Burke

Charlotte,NC

Summary

Outgoing and friendly customer service representative with 9+ years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor. Proficiency with details and task-orientation, while being committed to excellence.

Overview

6
6
years of professional experience

Work History

Shop Leader

Queen City Grounds
CHARLOTTE, NC
06.2021 - Current
  • Overseer of day-to-day tasks and executed each with efficiency and thoroughness
  • Provided excellent customer service and maintained great customer rapport
  • Continually honed skills by participating in various management trainings and training new team members.

Barista and Cashier

Waterbean Coffee
Huntersville, North Carolina
06.2020 - 03.2021
  • Described menu items to customers and suggested products based on stated preferences
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
  • Operated cash register, collected payments and provided accurate change- along with card transactions and returns
  • Weighed, ground and packed coffee per customer orders.

Stock Lead/Sales Associate

American Eagle Outfitters
Charlotte, NC
10.2018 - 02.2020
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Packaged items with appropriate materials to prevent damage during shipping
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
  • Worked the floor engaging with customers, helping with fitting room needs, while maintaining a friendly posture
  • Excelled in product knowledge and customer support.

Office Assistant

Alive Ministries and Project Pray
Kannapolis, North Carolina
04.2012 - 08.2014
  • Answered calls, handled customer requests and maintained accurate notes for each request
  • Filed and organized important monthly and yearly documentation
  • Handled daily product inventory and disbursement, fulfilling each order with care and intention
  • Traveled long distances for conferences when needed; helping with additional set-up and breakdown for each event.

Education

Theology

Youth With A Mission
Salem, OR
11.2017

High School Diploma -

Trinity Academy
Concord, NC
06.2016

Skills

  • Active Listener
  • Calm Under Pressure
  • Speedy and Efficient
  • Solid Problem Solver
  • Communication skills
  • Computer Literacy

Timeline

Shop Leader

Queen City Grounds
06.2021 - Current

Barista and Cashier

Waterbean Coffee
06.2020 - 03.2021

Stock Lead/Sales Associate

American Eagle Outfitters
10.2018 - 02.2020

Office Assistant

Alive Ministries and Project Pray
04.2012 - 08.2014

Theology

Youth With A Mission

High School Diploma -

Trinity Academy

Hobbies

Lover of coffee and delicious beverages. Also, enjoys writing and the arts.

Hobbies

Lover of coffee and delicious beverages. Also, enjoys writing and the arts.

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Kathryn Burke