Kathryn Byrd
Eau Claire,WI
Summary
Strategic Job Coach with substantial background in providing career counseling and job search strategies to job seekers. Skilled at coaching clients on interview techniques and resume building. Excellent assessment and evaluation skills and committed to developing individualized plans.
Overview
23
23
years of professional experience
Work History
Behavioral Job Coach
Aurora Vocational Services
Eau Claire WI
02.2023 - 12.2023
- Enhanced client progress by implementing personalized behavioral strategies and support plans.
- Established rapport with clients through consistent communication and active listening skills.
- Collaborated with interdisciplinary teams to develop comprehensive, client-centered treatment plans.
- Reduced challenging behaviors by utilizing evidence-based interventions and techniques.
Payroll Assistant
Hardees Doro Inc.
Eau Claire, WI
06.2022 - 01.2023
- Streamlined payroll processing by implementing efficient data entry and verification techniques.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
General Manager
Pizza Ranch
Eau Claire, WI
02.2021 - 05.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
Adult Care Worker
Coulee Region Adult Day Center
Onalaska, WI
09.2015 - 10.2019
- Enhanced client well-being by implementing personalized care plans and monitoring progress.
- Provided emotional support for clients, resulting in increased stability and overall mental health improvement.
- Collaborated with healthcare professionals to optimize client care and address specific needs.
- Managed medication administration, ensuring proper dosage and adherence to prescribed schedules.
- Developed strong rapport with clients through compassionate communication and active listening skills.
- Assisted clients with daily living activities, promoting independence and selfsufficiency.
- Maintained accurate documentation of client interactions, assessments, and progress updates.
- Implemented strategies to manage challenging behaviors, reducing incidents of aggression or selfharm.
- Conducted comprehensive assessments to identify individual client needs and establish care goals.
- Facilitated group activities tailored to clients'' interests, fostering social interaction and engagement.
- Coordinated with family members on care updates, addressing concerns and involving them in the decision-making process.
- Utilized effective conflict resolution techniques when necessary, maintaining a harmonious environment for clients and staff alike.
- Participated in ongoing professional development opportunities to stay current on best practices in adult care work.
- Ensured safety of clients by conducting regular facility inspections and implementing appropriate interventions as needed.
- Promoted a healthy lifestyle among clients by creating meal plans based on their nutritional requirements.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained entire family's schedule and organized events.
Youth Coordinator
Ho-Chunk Nation Youth Services
La Crosse, WI
02.2013 - 09.2015
- Enhanced youth engagement by designing and implementing creative programs and events.
- Collaborated with community partners to create meaningful service opportunities for participants.
- Developed strong relationships with youth, fostering a supportive and inclusive environment.
- Managed budgets and resources effectively, ensuring successful program delivery.
- Evaluated program effectiveness using feedback from participants, making necessary improvements as needed.
- Organized workshops focused on skill development, promoting personal growth for participants.
- Coordinated special events that fostered positive relationships among community members and organizations.
- Maintained accurate records of attendance, participation rates, and program outcomes for reporting purposes.
- Empowered youth by facilitating leadership development opportunities through training sessions and group projects.
- Promoted a safe environment by enforcing policies related to conduct, safety procedures, and facility use guidelines during programming hours.
- Supported social-emotional learning by integrating relevant content into programs for youth well-being enhancement.
- Monitored participant progress throughout the duration of various programs to ensure individual goals were met.
- Supervised activities and events for large groups.
- Created safe and positive environment conducive to learning and activities.
- Identified appropriate films and documentaries to be shown for all audiences.
- Kept program children safe and secure at all times with proactive monitoring strategies.
Realty Clerk
Bureau Of Indian Affiars
Ashland, WI
06.2005 - 09.2010
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Customer Service Manager
Walmart
Ashland, WI
10.2000 - 07.2006
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
Education
High School Diploma -
Ashland High School
Ashland, WISkills
- Skills Testing
- Project Requirements
- Emotional Support
- Team Meetings
- Supporting Daily Living Needs
- Job Search Coaching
- Crisis Situations
- Recreational Activities
- Individual and Family Support
- Grocery Shopping
- Progress Monitoring
- Service Plans
- Data Gathering
- Administration Collaboration
- Behavior Policy Enforcement
- Critical Thinking
- Administrative Support
- Behavior Modeling
- Vocational Training
- Administration Required Reporting
- General Housekeeping
- Office Meetings
- Special Projects
- Routine Inspections
- Abuse Identification
Timeline
Behavioral Job Coach
Aurora Vocational Services
02.2023 - 12.2023
Payroll Assistant
Hardees Doro Inc.
06.2022 - 01.2023
General Manager
Pizza Ranch
02.2021 - 05.2022
Adult Care Worker
Coulee Region Adult Day Center
09.2015 - 10.2019
Youth Coordinator
Ho-Chunk Nation Youth Services
02.2013 - 09.2015
Realty Clerk
Bureau Of Indian Affiars
06.2005 - 09.2010
Customer Service Manager
Walmart
10.2000 - 07.2006
High School Diploma -
Ashland High School