Kathryn Caldwell
JACKSONVILLE,FL
Summary
Proven Financial Representative with a solid background at UF Health Hospital, adept in insurance verification and ICD 10 coding. Demonstrates exceptional customer service and administrative skills, streamlining patient registration processes and enhancing data accuracy. Achieved a significant improvement in patient satisfaction scores through meticulous attention to detail and effective communication.
Overview
17
17
years of professional experience
Work History
Financial Representative
UF Health Shands Hospital
Jacksonville, FL
08.2021 - Current
- Responsible for register patient in timely manner .
- Update and verify patient demographics
- Verify insurance authorization and approval is accurate.
- Responsible for collecting hospital copay and self pay quotes
- Verify CPT and Diagnostic code are with authorization and certification
- Report directly Manger and Supervisor registration and admission process
- Liaison between patient and surgical coordinator patient reschedule surgery
- Responsible for call patient prior to surgery date update and confirm information on patient chart is accurate
Client Service Representative
UF Health Shands Hospital
Jacksonville, FL
12.2016 - 09.2021
- Registers large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Interview patient to obtain appropriate demographics and financial information .
- Verify insurance information active and patient is assign to present healthcare provider
- Liaison between patients ,nurses,physicians and mangers
- Responsible for calling patient appointment reminder
- Responsible for update and sending patient pharmacy information
Medical Customer Service Representative
Lakeshore Medial Care Center
Jacksonville, FL
07.2012 - 12.2016
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Responded to customer requests for products, services, and company information.
- Obtain and verify prior authorizations and pre-certification for insurance companies
- Performed front/back -office duties
- Prepare documentation ,claims and billing requests using current coding guidelines
Medical Customer Service Representative
Florida Women's Center
Jacksonville, FL
02.2008 - 05.2012
- Verified and updated demographic and insurance information
- Register patient and collect patient copay /self pay payment
- Schedule patient appointment and follow up appointment
- Liaison between physicians and patients
- Schedule appointment Medical Supply Representative
- Verify diagnostic and procedural codes
- Performed front /back -office duties
Education
No Degree - MEDICAL ASSISTANCE
UNTIED EDUCATION INSTITUTE
Jacksonville, FL09-2006
Associate of Arts - Business Administration And Management
UNITED EDUCATION INSTITUTE
Jacksonville, FL01-2005
High School Diploma -
CORNERSTONE CHRISTIAN SCHOOL
Townsend, GA01-2003
Skills
- ADMINISTRATIVE
- FRONTOFFICE /BACK OFFICE
- ICD 10 CODING
- MEDICAL TEMINIOLOGY
- MEDICAL RECORDS
- EXCEL
- MICROSOFT OFFICE
- CUSOMER SERVICE
- INSURANCE VERIFICATION
- CASH FLOW ANALYSIS
- EVENT ADMINISTRATIVE ASSISTANT
Timeline
Financial Representative
UF Health Shands Hospital
08.2021 - Current
Client Service Representative
UF Health Shands Hospital
12.2016 - 09.2021
Medical Customer Service Representative
Lakeshore Medial Care Center
07.2012 - 12.2016
Medical Customer Service Representative
Florida Women's Center
02.2008 - 05.2012
No Degree - MEDICAL ASSISTANCE
UNTIED EDUCATION INSTITUTE
Associate of Arts - Business Administration And Management
UNITED EDUCATION INSTITUTE
High School Diploma -
CORNERSTONE CHRISTIAN SCHOOL