Kathryn Caldwell
JACKSONVILLE,FL
Summary
Proven Financial Representative with a solid background at UF Health Hospital, adept in insurance verification and ICD 10 coding. Demonstrates exceptional customer service and administrative skills, streamlining patient registration processes and enhancing data accuracy. Achieved a significant improvement in patient satisfaction scores through meticulous attention to detail and effective communication.
Overview
17
17
years of professional experience
Work History
Financial Representative
UF Health Shands Hospital
08.2021 - Current
- Responsible for register patient in timely manner .
- Update and verify patient demographics
- Verify insurance authorization and approval is accurate.
- Responsible for collecting hospital copay and self pay quotes
- Verify CPT and Diagnostic code are with authorization and certification
- Report directly Manger and Supervisor registration and admission process
- Liaison between patient and surgical coordinator patient reschedule surgery
- Responsible for call patient prior to surgery date update and confirm information on patient chart is accurate
Client Service Representative
UF Health Shands Hospital
12.2016 - 09.2021
- Registers large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Interview patient to obtain appropriate demographics and financial information .
- Verify insurance information active and patient is assign to present healthcare provider
- Liaison between patients ,nurses,physicians and mangers
- Responsible for calling patient appointment reminder
- Responsible for update and sending patient pharmacy information
Medical Customer Service Representative
Lakeshore Medial Care Center
07.2012 - 12.2016
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Responded to customer requests for products, services, and company information.
- Obtain and verify prior authorizations and pre-certification for insurance companies
- Performed front/back -office duties
- Prepare documentation ,claims and billing requests using current coding guidelines
Medical Customer Service Representative
Florida Women's Center
02.2008 - 05.2012
- Verified and updated demographic and insurance information
- Register patient and collect patient copay /self pay payment
- Schedule patient appointment and follow up appointment
- Liaison between physicians and patients
- Schedule appointment Medical Supply Representative
- Verify diagnostic and procedural codes
- Performed front /back -office duties
Education
No Degree - MEDICAL ASSISTANCE
UNTIED EDUCATION INSTITUTE
Jacksonville, FL09-2006
Associate of Arts - Business Administration And Management
UNITED EDUCATION INSTITUTE
Jacksonville, FL01-2005
High School Diploma -
CORNERSTONE CHRISTIAN SCHOOL
Townsend, GA01-2003
Skills
- ADMINISTRATIVE
- FRONTOFFICE /BACK OFFICE
- ICD 10 CODING
- MEDICAL TEMINIOLOGY
- MEDICAL RECORDS
- EXCEL
- MICROSOFT OFFICE
- CUSOMER SERVICE
- INSURANCE VERIFICATION
- CASH FLOW ANALYSIS
- EVENT ADMINISTRATIVE ASSISTANT
Timeline
Financial Representative
UF Health Shands Hospital
08.2021 - Current
Client Service Representative
UF Health Shands Hospital
12.2016 - 09.2021
Medical Customer Service Representative
Lakeshore Medial Care Center
07.2012 - 12.2016
Medical Customer Service Representative
Florida Women's Center
02.2008 - 05.2012
No Degree - MEDICAL ASSISTANCE
UNTIED EDUCATION INSTITUTE
Associate of Arts - Business Administration And Management
UNITED EDUCATION INSTITUTE
High School Diploma -
CORNERSTONE CHRISTIAN SCHOOL
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