Kathryn Cautero
Hackettstown,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Tri-County Behavioral Care
06.2022 - 02.2024
- Maintained rapport with the company therapists and office staff
- Provided clerical support to the company employees by copying, faxing, and filing documents
- Collected intake information
- Executed billing tasks and recorded information in company databases
- Gathered employee data to develop work schedules for the in-district school therapists, enabled proper staffing for departments for each shift.
Support Service Associate
Atlantic Health System
01.2021 - 03.2022
Unit Representative
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Managed incoming calls and directed to appropriate department
- Maintained rapport with physicians, nurses, and other healthcare personnel
Greeter/Covid-19 Screener
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Answered phone calls and provided new clients with required paperwork to initiate service
Food Services
- Delivered prompt service to prioritize customer needs.
Education
Master of Science - Clinical Mental Health Counseling
Hood College
Frederick05.2026
Bachelor of Arts - Psychology
Hood College
Frederick, MD05.2023
Skills
- Student Support
- Calm and Professional Under Pressure
- Organization and Time Management
- Leadership
- Event Planning
- Survey Programs (Microsoft Forms, Qualtrics, Excel)
- Report Writing
- Research and analysis
Accomplishments
- Chi Sigma Iota, Eta Chi Chapter
- Alpha Lambda Delta
- Mortar Board
- Phi Kappa Phi
- Departmental Honors
- Dean’s List
- Magna Cum Laude
Leadership Experience
- Circle of Hope Therapeutic Riding Volunteer (Spring 2024-Present)
- Psi Chi (Vice President, Spring 2022-Spring 2023)
- Psychology Peer Tutor (Fall 2021-Spring 2023)
- Student Government Association Member (Senate, Spring 2021; Facilities Chair, Fall 2021; Vice President, Spring 2022-Spring 2023)
- Elected Captain of Hood College Women's Tennis Team (Fall 2022-Spring 2023)
- Honors 102 Teaching Assistant (Spring 2022)
- Frederick Food Security Network Volunteer (Spring 2021)
Research
Research Lab Assistant for Dr. McManus (Spring 2022, Spring 2023)
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Collaborated with research team to identify relevant questions and determine the best methods of collection.
- Compiled results of previous research and new findings on norm violations to write the background section of the pilot study’s IRB proposal.
- Designed format of research using warmth and competence-based norm violations.
- Presented research at Hood College SPIRES event.
Departmental Honors Thesis (Fall 2022-Spring 2023)
- An Examination of Comprehensive Sexuality Education on Abortion Attitudes
- Created and submited IRB, consent, and debriefing proposals/forms.
- Created an abortion attitudes survey on Qualtrics to send to participants.
- Generated data models, perform SPSS analysis, and helped produce reports outlining results.
- Compiled data into a research paper and present at Hood College SPIRES event.
Timeline
Administrative Assistant
Tri-County Behavioral Care
06.2022 - 02.2024
Support Service Associate
Atlantic Health System
01.2021 - 03.2022
Master of Science - Clinical Mental Health Counseling
Hood College
Bachelor of Arts - Psychology
Hood College
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