Kathryn Christiansen
Riverton,UT
Summary
Passionate and highly creative with over seven years of experience in high-volume customer service, helping solve complex customer issues while seeking to understand core concerns and maintaining a positive and friendly disposition. Highly trusted and compassionate, who values input and different perspectives from people of diverse backgrounds. Caring and well-organized with outstanding interpersonal, communication, and social skills.
Overview
4
4
years of professional experience
Work History
Behavioral Health Technician
OCD Anxiety Centers
South Jordan, UT
08.2023 - 04.2024
- Conducted ERP sessions for adult and youth clients in group settings, assisting 10-20 individuals per session
- Assessed client behavior, reactions and responses to treatment plans.
- Facilitated the acquisition of skills delineated in Dialectical Behavior Therapy (DBT) including mindfulness, self-compassion, emotion regulation, interpersonal effectiveness and distress tolerance
- Emphasized the importance of psycho-education to enhance client's understanding of anxiety, OCD, PTSD, trauma, and other related psychiatric illnesses
- Delivered high-quality orientation support to newly enrolled individuals by addressing inquiries, offering guided facility tours, and presenting a comprehensive program overview.
- Executed specific treatment strategies tailored to each client's needs, promoting active involvement in exposure therapy and skills training as directed by primary clinicians.
- Communicated client progress and concerns to clinicians; tracked and documented observations using inSync and G Suite software.
- Received training in trauma-informed care and ensured adherence to HIPAA regulations.
- Participated in weekly case management meetings to discuss individualized treatment plans for each client and patient.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe and encouraging environment.
Resident Advisor
Telos U
Orem, UT
05.2022 - 08.2023
- Formed inspiring relationships with students in residential treatment and assisted them with implementing healthy schedules and routines.
- Ensured student safety and supervision by implementing appropriate boundary holding.
- Assisted students in integrating therapy techniques into their daily activities.
- Communicated with therapists and documented observations on students.
- Assisted students in managing challenging thoughts and emotions.
- Promoted and supported a culture of healthy living, well-being, and recreation.
- Supported students in developing stronger internal drive by emphasizing responsibility and motivation-building techniques.
- Provided support to numerous LGBTQ+ students.
- Exemplified positive relationship skills and genuine care and concern for others.
Call Center Agent
dōTERRA Essential Oils
Pleasant Grove, UT
05.2020 - 05.2022
- Efficiently documented phone calls, live chats, and complaints using the call center's CRM and Salesforce database.
- Identified customer needs by asking probing questions and actively listening to responses.
- Resolved customer complaints and attended to emergency requests and needs.
- Implemented customer-centric strategies that prioritized resolving concerns and anticipating needs to maintain a high level of customer satisfaction.
- Provided primary customer support to both internal and external clients in a high-speed work setting.
- Leveraged extensive knowledge of products and services to deliver exceptional customer service, consistently creating positive experiences.
- Consistently surpassed revenue targets by promoting products and services during routine calls.
- Reported any technical problems encountered while taking calls to the IT department.
- Utilized problem solving techniques when dealing with difficult or irate customers.
Education
Bachelor of Science - Psychology
Utah Valley University
05-2023
Skills
- Quick learner
- Strong communication skills
- Adaptive and creative
- People-oriented
- Highly organized
- Exceptional customer service
- Personable
- Highly observant and empathetic
- Detail-oriented
- Motivated
- Positive and friendly
- Goal-oriented
- Strong computer literacy
Hobbies and Accomplishments
- Volunteered with Best Friends Animal Society in the Kitten Nursery from 2017-2019, completing extensive training and assisting in the rescue of multiple abandoned kittens available for adoption through Best Friends Utah.
- Participated in a volunteer initiative in Thailand during 2018, involving the care of abused elephants, construction of temporary shelter in a rugged jungle community, and English education for children.
- Completed a 200-hour yoga teacher training in Bali, Indonesia, in April 2024 and obtained certification as a registered yoga teacher (RYT) accredited by Yoga Alliance.
- Have been engaged in yoga and meditation since 2016, enhancing mindfulness, communication skills, and appreciation for life.
- Enjoy spending time with family, friends, and pets and engaging in various outdoor activities such as hiking, camping, rock climbing, mountain biking, and snowboarding.
References
References available upon request.
Timeline
Behavioral Health Technician
OCD Anxiety Centers
08.2023 - 04.2024
Resident Advisor
Telos U
05.2022 - 08.2023
Call Center Agent
dōTERRA Essential Oils
05.2020 - 05.2022
Bachelor of Science - Psychology
Utah Valley University
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