Kathryn Clouser
Bellefonte,PA
Summary
Dynamic Senior Registered Associate at Morgan Stanley with strong communication and problem-solving skills. Expert in client onboarding and account administration, consistently delivering exceptional customer service. Proven ability to expedite processes and support financial advisors, ensuring seamless client interactions and compliance with industry regulations. Committed to fostering positive relationships and enhancing client experiences.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Registered Associate
Morgan Stanley, Wealth Management
04.1990 - 03.2025
- Provided exceptional customer service through clear communication and active listening, resolving issues quickly and professionally.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge of rules and guidelines related to client accounts.
- Expedited the preparation of client meetings by gathering relevant materials ahead of time, facilitating smooth interactions between advisors and their clients.
- Supported financial advisors with preparing documentation, contributing to the successful onboarding of new clients.
- Maintained up-to-date knowledge of product and service changes.
- Handled minor account issues quickly and escalated major problems immediately for assistance and resolution.
- Provided back-up support to other team members during peak periods or absences, ensuring seamless service delivery to clients.
- Maintained data confidentiality through strict observance of information security procedures and corporate guidelines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associates of Business - Business
Centre Business School
State College, PASkills
- Strong communication and interpersonal skills
- Customer service
- Account administration
- Client onboarding
- Cash flow management
- Trade execution
- Problem-solving
- Honest and dependable
- Team cooperation
- Positive customer engagement
- Relationship building
- Product knowledge
Certification
- Licensed Series 7 - 2007
- Licensed Series 63 - 2007
- Certified in CPR
- Training - Up to date on all Finra requirements
Timeline
Senior Registered Associate
Morgan Stanley, Wealth Management
04.1990 - 03.2025
Associates of Business - Business
Centre Business School
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