Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

KATHRYN DELLINDIA

South Daytona,FL

Work Preference

Desired Job Title

Patient Account RepresentativeShipping and Receiving CoordinatorCertified Pharmacy TechnicianReceiving ClerkShipping and Receiving Clerk

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: South Daytona, FL
Open to relocation: Yes

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time off401k matchPaid sick leaveStock Options / Equity / Profit Sharing4-day work weekPersonal development programsTeam Building / Company Retreats

Summary

Detail-oriented professional with proven skills in customer service, billing management, and vendor relationship management. Committed to enhancing customer satisfaction through effective issue resolution and operational coordination.

Overview

30
years of professional experience

Work History

42 North Dental
Manchester

Patient Account Representative
08.2024 - Current

Job overview

  • Addressed patient inquiries on account balances and payment options, ensuring clarity and resolution.
  • Coordinated insurance verifications and eligibility checks for patients.
  • Processed billing statements and reconciled discrepancies in patient accounts to maintain accuracy.
  • Facilitated financial arrangements and payment plans for patients during appointments to enhance accessibility.

REALCOLD LLC/ FORTE FROZEN
Ormond Beach

Shipping and Receiving Coordinator
08.2022 - 07.2024

Job overview

  • Supported the office manager in project management tasks and daily operations.
  • Cultivated strong relationships with shipping vendors and partners to ensure reliable service and support.
  • Coordinated customer service activities, addressing inquiries, resolving complaints, and delivering accurate product information to enhance customer experience.
  • Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Communicated with carriers to schedule pickups and deliveries effectively.
  • Monitored shipment progress and communicated timely updates to customers regarding product availability.
  • Utilized shipping software to schedule pickups and track shipment statuses.
  • Received customer orders, prepared packing lists, and shipped items accordingly.
  • Prepared bills of lading, invoices, and other shipping documents.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Audited customer account information to identify issues.

PILLPACK LLC / AMAZON PHARMACY
MANCHESTER

Certified Pharmacy Technician
04.2020 - 04.2022

Job overview

  • Collaborated with healthcare providers to efficiently resolve prescription issues, enhancing patient care.
  • Operated pharmacy management systems to track inventory and prescriptions.
  • Ensured compliance with all pharmacy regulations and safety standards.
  • Managed inventories, rotated stock, and removed expired or damaged drug products, ensuring accuracy in drug counts.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Entered patient profile information into computer systems accurately and completely.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Handled incoming calls, directing inquiries to appropriate staff members to maintain effective communication.
  • Coordinated inbound and outbound shipments to ensure timely processing.

Woofmeow LLC
Derry

Receiving Clerk
02.2018 - 04.2020

Job overview

  • Processed incoming shipments, verifying accuracy against purchase orders to ensure proper inventory management.
  • Inspected received goods for quality, reporting discrepancies to management to maintain standards.
  • Maintained accurate records of stock levels using inventory management systems.
  • Verified merchandise condition upon arrival, promptly reporting discrepancies or damages to facilitate timely resolutions.
  • Resolved customer complaints efficiently, ensuring satisfaction and brand loyalty.
  • Conducted follow-up calls to ensure customer satisfaction after service interactions.
  • Developed key customer relationships to increase sales.

HRC Total Solutions
Manchester , NH

Accounting Associate /Assistant Account Manager
08.2012 - 06.2018

Job overview

  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Addressed and resolved complex and unexpected variances.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Input financial data and produced reports using Salesforce & Quickbooks.
  • Matched purchase orders with invoices and recorded necessary information.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Organized joint sales calls with current customers and outside vendors.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Body Armor Outlet
SALEM

Shipping and Receiving Clerk
05.2009 - 12.2012

Job overview

  • Coordinated incoming and outgoing shipments, ensuring on-time processing and delivery.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Verified customer orders, labels, and documentation prior to shipment to prevent delays.
  • Prepared shipping documents and labels for accurate package delivery.
  • Operated warehouse management system to track inventory levels efficiently.
  • Conducted regular inventory counts to support stock management efforts.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Detected order discrepancies and damaged items, promptly notifying supervisor for resolution.

Education

Bergan Community College
Paramus, NJ

Associate of Arts from Business Administration And Management

Skills

  • Vendor relationship management
  • Shipping documentation
  • Billing software
  • Customer service
  • Data entry
  • Attention to detail
  • Time management
  • Account reconciliation
  • Client account reconciliation

Timeline

Patient Account Representative

42 North Dental
08.2024 - Current

Shipping and Receiving Coordinator

REALCOLD LLC/ FORTE FROZEN
08.2022 - 07.2024

Certified Pharmacy Technician

PILLPACK LLC / AMAZON PHARMACY
04.2020 - 04.2022

Receiving Clerk

Woofmeow LLC
02.2018 - 04.2020

Accounting Associate /Assistant Account Manager

HRC Total Solutions
08.2012 - 06.2018

Shipping and Receiving Clerk

Body Armor Outlet
05.2009 - 12.2012

Bergan Community College

Associate of Arts from Business Administration And Management

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KATHRYN DELLINDIA