Kathryn Donovan
McAllen
Summary
Creative and determined professional with expertise sourcing, negotiations, and customer service to develop and maintain outstanding relationships, while ensuring quality, compliance, and efficiency. Exceptional ability to understand specific needs, employ creativity to source appropriate product(s), with maintaining optimal profit margin. Curious and innovative thinker, continuously seeking professional development opportunities, whether externally or self-taught, to stay current with best practices and forge new pathways to efficiencies. Excels under pressure and adapts to quickly changing priorities. Upbeat, compassionate, and goes above and beyond to positively affect outcomes.
Overview
16
16
years of professional experience
Work History
Market Research Assistant
Independent
04.2025 - Current
- Utilized persona-driven strategies to enhance data gathering processes.
- Maintained twenty-eight contracts for market research evaluation
- Supported marketing initiatives by conducting research, collecting market data through outreach and analysis
- Gathered qualitative and quantitative data via discreet phone calls, email, in-person interviews
- Effectively communicate research findings through detailed reports
Career Break
Family Sabbatical
Corpus Christi, TX
08.2021 - 04.2025
- Managed end-to-end itineraries for executive staff, coordinating flights, ground transportation and accomodations while mitigating scheduling conflicts
- Resolved last minute schedule changes rapidly, ensuring seamless business continuity and no downtime
- Oversaw private high school education and graduation for three students
- Operated and maintained corporate wellness program for local company
- Assisted local trucking company, working as invoice specialist, processing and verifying billing information, generating invoices, resolving discrepancies
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed calendar appointments, scheduling, and meetings
Operations Administrator
Donovan Transport (Previously TK Logistics)
08.2012 - 08.2021
- Responsible for procurement and operations of 4-truck company after spinning off from parent organization.
- Established and nurtured relationships with shipping/receiving, providing open and direct line of communication, ensuring timely delivery of materials and accurate valuation assessments.
- Prepared and analyzed quarterly and yearly financial reports
- Negotiated and maintained approximately 75 contracts.
- Managed accounts receivable including invoicing, processing payments, and record keeping
- Evaluated risk factors associated with each prospective deal, mitigating potential losses through thorough due diligence procedures.
- Oversaw inventory control, accounting, and supply reports.
- Researched suppliers based on availability, quality, selection, and price.
- Developed strategic sourcing plans to identify potential cost-saving opportunities.
- Provided ongoing assessment of client and driver needs to ensure support and continuous improvement
- Managed social media content initiatives aimed at driving new business opportunities and engagement.
- Spearheaded initiatives to streamline logistics processes, reducing turnaround times and increasing client satisfaction.
- Maintained compliance paperwork and certificates as required by carriers and suppliers.
- Served as point of contact for outside vendors and support
- Led initiatives to enhance customer service quality, resulting in increased satisfaction levels.
- Implemented process improvements that optimized resource allocation and minimized waste.
- Developed and maintained filing systems to enhance document retrieval and organization.
Registered Nurse, Medical-Surgical Unit
Morehead Memorial Hospital
01.2012 - 12.2012
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Managed thorough documentation of patient medical histories to enhance care quality. Oversaw collection and organization of patient information to facilitate informed clinical decisions. Directed the recording of patient assessments and symptoms to improve healthcare outcomes.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Demonstrated flexibility in managing multiple priorities concurrently during high-stress periods while maintaining a calm demeanor.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
RN Nurse Supervisor
HCR ManorCare
05.2010 - 09.2011
- Managed medical staff of 4 within a 54-bed unit.
- Fostered relationships with team members, patients, and families
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Education
Bachelor of Science - Business Administration
University of the People
Supply Chain Management And Analytics - Supply Chain Management
Unilever, Coursera
07-2025
Digital Marketing And E-Commerce - Marketing
Google, Coursera
01-2025
Corporate Strategy -
University of London, Coursera
01-2025
Associate of Applied Science - Nursing
J Sargeant Reynolds Community College
Richmond, VA12-2009
Skills
- Contract Negotiation
- Detail-oriented
- Cost Reduction
- Inventory Management
- Organization
- Relationship building
- Data Analysis
- Account Management
- Customer engagement
- Problem Solving
- Data collection
- Primary research
Timeline
Market Research Assistant
Independent
04.2025 - Current
Career Break
Family Sabbatical
08.2021 - 04.2025
Operations Administrator
Donovan Transport (Previously TK Logistics)
08.2012 - 08.2021
Registered Nurse, Medical-Surgical Unit
Morehead Memorial Hospital
01.2012 - 12.2012
RN Nurse Supervisor
HCR ManorCare
05.2010 - 09.2011
Bachelor of Science - Business Administration
University of the People
Supply Chain Management And Analytics - Supply Chain Management
Unilever, Coursera
Digital Marketing And E-Commerce - Marketing
Google, Coursera
Corporate Strategy -
University of London, Coursera
Associate of Applied Science - Nursing
J Sargeant Reynolds Community College