Kathryn Drake
Shawnee,OK
Summary
Recently certified Emergency Medical Technician. Graduate of Gordon Cooper Technology Center's EMT program. Known for calm demeanor, critical thinking, and the ability to prioritize tasks effectively in fast pace environments. Eager to apply my skills and work ethic as an entry level-EMT.
Overview
9
9
years of professional experience
Work History
Server
Bandana Reds Steakhouse
Shawnee, OK
05.2023 - 12.2025
- Achieved high levels of customer satisfaction through exceptional service in a busy dining environment.
- Delivered accurate and efficient processing of food and drink orders.
- Facilitated smooth cash and credit transactions via point of sale system.
- Completed opening and closing responsibilities, optimizing dining area setup and supply management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant General Manager
Sonic
Shawnee, OK
01.2022 - 03.2023
- Managed daily operations to ensure efficient workflow and adherence to company policies.
- Developed training programs for staff to enhance service quality and operational efficiency.
- Coordinated with department heads to align strategic initiatives with organizational goals.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Implemented inventory management systems to streamline stock control processes.
- Enhanced customer satisfaction by addressing concerns and implementing effective solutions promptly.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Accounting Clerk
Hyatt
Moore, OK
10.2019 - 05.2020
- Resolved guest billing issues through knowledgeable and friendly service.
- Identified and addressed customer needs promptly and efficiently.
- Collaborated with team members to improve workflow efficiency within the accounting department.
- Provided exceptional customer service when addressing guest inquiries related to invoices, payments, or account balances.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Utilized software and tools to streamline processes ande enhance performance.
Graphic Designer
Big Frog
Evans, GA
02.2017 - 05.2018
- Streamlined design processes, improving project turnaround times and overall efficiency.
- Conceptualized creative designs for print materials, banners, and signs.
- Managed project timelines, ensuring timely delivery of all design assets.
- Presented design concepts to clients, facilitating constructive feedback and approval.
- Utilized Adobe Creative Suite for production of high-quality graphics.
- Organized design files for improved access and collaboration among team members.
- Generated digital image files suitable for both digital and traditional printing.
- Analyzed client briefs to create tailored designs that align with business goals.
Education
NREMT - Emergency Medical Technician
Gordon Cooper Technology Center
Shawnee, Ok12-2025
Associate of Science - Graphic And Digital Design
Augusta Technical College
Augusta, Georgia, GA05-2018
Skills
- Basic life support
- Vital sign assessment
- Critical decision-making skills
- Patient assessments
- Safe driving
Timeline
Server
Bandana Reds Steakhouse
05.2023 - 12.2025
Assistant General Manager
Sonic
01.2022 - 03.2023
Accounting Clerk
Hyatt
10.2019 - 05.2020
Graphic Designer
Big Frog
02.2017 - 05.2018
NREMT - Emergency Medical Technician
Gordon Cooper Technology Center
Associate of Science - Graphic And Digital Design
Augusta Technical College