Kathryn Duff
Lincolnwood,IL
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Professional in finance with strong background in managing invoices, reconciling statements, and maintaining accurate financial records. Known for reliability, adaptability, and fostering team collaboration to achieve organizational goals. Skilled in using accounting software, processing payments, and ensuring compliance with financial policies. Proven ability to meet deadlines and contribute positively to dynamic work environments.
Overview
20
20
years of professional experience
Work History
Resort Manager
Pet Care Plus
03.2024 - Current
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Managed staff recruitment, training, and performance evaluations to build a high-performing team.
- Implemented cost-control measures that enhanced operational efficiency and profitability.
- Developed and executed marketing strategies to increase occupancy rates and boost revenue.
- Analyzed guest feedback to identify areas for improvement in services and amenities.
- Coordinated events and activities, enhancing guest engagement and satisfaction levels.
- Led cross-departmental initiatives aimed at improving overall resort functionality and customer service delivery.
- Developed contingency plans for unanticipated challenges arising during peak holiday seasons or adverse weather conditions affecting overall business operations at resorts located in popular tourist destinations worldwide-ensuring minimal service disruptions despite external factors beyond one's control.
General Manager
Wag Hotels
09.2022 - 11.2023
- Over-Sought operations, direct contact with clients, ran payroll biweekly, hired team members, scheduled staff according to budget, and trained new employees.
Team Lead
Pooch Hotel
05.2018 - 09.2022
- I managed the team throughout our shift. I was in charge of overseeing operations and making sure guests were checked in and out properly. I would make sure back of house ran smoothly. Pets were fed on time, medications were administered properly, and my employees yes got their breaks on time and stayed on top of tasks.
Customer Service Representative
Wags N Wiggles
10.2016 - 12.2016
- Ran the front desk, greeted clients and their pups, cleaned kennels, prepped meals, and gather the pups and belongings to bring out to their pet parents.
Accounts Payable Clerk/Customer Service
Cushing
07.2006 - 08.2015
- I was in charge of paying the company bills, cutting checks weekly, balancing the P&L, and preparing documents for IRS audit. I was also the face of the business, as a receptionist and customer service representative. Directly customers where to go and collecting payment.
Education
High school diploma - undefined
Regina Dominican
Wilmette, IL07.2006
Skills
- Oversaw daily cash operations to maintain accuracy and efficiency Trained new cashiers on best practices for customer service and transaction processing Collaborated with management to enhance checkout procedures and customer satisfaction
- Oversaw accounts payable operations to enhance financial accuracy and efficiency Led initiatives to streamline invoice processing and payment workflows Coordinated with cross-functional teams to address vendor inquiries and optimize relationships
- Oversaw team management to ensure alignment with organizational goals and objectives
- Oversaw team management to foster collaboration and drive project success
- Monitored and reported on profit and loss metrics to support financial planning and operational efficiency
- Management
Timeline
Resort Manager
Pet Care Plus
03.2024 - Current
General Manager
Wag Hotels
09.2022 - 11.2023
Team Lead
Pooch Hotel
05.2018 - 09.2022
Customer Service Representative
Wags N Wiggles
10.2016 - 12.2016
Accounts Payable Clerk/Customer Service
Cushing
07.2006 - 08.2015
High school diploma - undefined
Regina Dominican