Kathryn Dunham
Summary
Motivated and personable B.S. Criminal Justice Studies graduate with a strong background in customer service, sales, and research. Skilled in communication, problem-solving, and adaptability, with a proven ability to thrive in fast-paced environments. Detail-oriented, tech-savvy, and eager to contribute to a dynamic team while continuing to grow professionally.
Overview
3
3
years of professional experience
Work History
Facilities Service Attendant
University of Arizona Campus Recreation
10.2023 - 05.2025
- Delivered exceptional front-desk service using RecTrac software, ensuring accurate check-ins and a positive first impression for over 100 daily patrons.
- Handled customer inquiries and conflict resolution with professionalism, enhancing user satisfaction and retention.
- Utilized sales techniques and product knowledge at the equipment desk to assist patrons, boosting usage and overall experience.
- Maintained organized inventory and accurate billing through Excel, contributing to operational efficiency and revenue tracking.
Cashier/Server
Jay Birds Nashville Hot Chicken
05.2022 - 08.2023
- Delivered fast and friendly service in a high-volume restaurant environment, ensuring accurate orders and a positive dining experience for customers.
- Managed cash and electronic transactions efficiently while maintaining accuracy and accountability.
- Supported team operations by restocking supplies, maintaining cleanliness, and assisting coworkers during peak hours.
- Enhanced customer satisfaction by resolving concerns quickly and professionally.
- Summers Only
Sales Associate
Pitaya Boutique
10.2022 - 04.2023
- Streamlined customer onboarding by creating and managing new accounts, enhancing the in-store experience and building client loyalty.
- Drove in-store and phone sales by using consultative selling techniques, resulting in increased revenue and customer satisfaction.
- Maintained inventory flow and product availability by efficiently restocking and tracking items using Excel, supporting daily sales goals.
Education
B.S. - Criminal Justice
University of Arizona
Tucson, AZ05.2025
Skills
- Customer Relationship Management
- Verbal & Written Communication
- Problem Solving
- Resilience
- Adaptability
- Team Collaboration
- Microsoft Excel
- Time Management
- Quick learner
Timeline
Facilities Service Attendant
University of Arizona Campus Recreation
10.2023 - 05.2025
Sales Associate
Pitaya Boutique
10.2022 - 04.2023
Cashier/Server
Jay Birds Nashville Hot Chicken
05.2022 - 08.2023
B.S. - Criminal Justice
University of Arizona
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