Kathryn Francis
Phoenix,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Representative
Digital Fairways
04.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Food and Beverage Supervisor
Hilton resort at the peak
08.2022 - 04.2024
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Server
The Keg Steakhouse + Bar
03.2022 - 08.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Teacher
Valley childcare
01.2021 - 03.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Teacher
Bright Horizons Childcare
01.2019 - 01.2021
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Flight Attendant
Go jet airlines
01.2017 - 01.2019
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Education
Early Childhood Education - Education
Oakton Community College
Des Plaines, IL12.2013
Skills
- Safety Training
- Staff Leadership
- - Took multiple courses in child development and safety - Thoroughly trained in first aid
- Customer Service in an Aviation Environment (Flight Attendant)
Timeline
Sales Representative
Digital Fairways
04.2024 - Current
Food and Beverage Supervisor
Hilton resort at the peak
08.2022 - 04.2024
Server
The Keg Steakhouse + Bar
03.2022 - 08.2022
Teacher
Valley childcare
01.2021 - 03.2022
Teacher
Bright Horizons Childcare
01.2019 - 01.2021
Flight Attendant
Go jet airlines
01.2017 - 01.2019
Early Childhood Education - Education
Oakton Community College
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