Kathryn Haley
Hamilton
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Proficient in emergency response and conflict mediation, contributing to the safety and well-being of inmates, residents and team members. Skilled in staff training and behavior management, ensuring compliance with established regulations and protocols.
Overview
22
22
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Shift Leader I
Juvenile Court of Butler County
Hamilton
06.2024 - Current
- Supervised daily operations for staff and juvenile court processes.
- Coordinated case management activities among court personnel and external agencies.
- Trained new staff on court procedures and effective communication techniques.
- Assisted in conflict resolution among juveniles, families, and legal representatives.
- Assisted in training new employees on shift operations.
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular inspections of cells and common areas for safety hazards.
- Managed inmate records and maintained accurate documentation of daily activities.
- Responded to emergencies promptly and effectively, following established protocols.
- Trained new staff on operational procedures and safety standards within the facility.
- Mediated conflicts among inmates to maintain order and a safe environment.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Attended regular trainings and maintained appropriate certifications.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Maintained daily logs of shift activity.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted cell and illegal substance checks.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Maintained correct physical head count for inmates.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
- Assisted in restraining violent and unruly inmates.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
- Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained appropriate control, security and well-being over those detained.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Shift Manager
Group home Butler County
Fairfield
08.2022 - 05.2024
- Supervised daily operations and staff schedules in a supportive group home environment.
- Ensured compliance with safety protocols and regulations for resident care.
- Coordinated training sessions for new staff to enhance service quality.
- Managed inventory and supply orders to maintain necessary resources.
- Implemented behavior management strategies to improve resident interactions.
- Conducted regular team meetings to address concerns and improve communication.
- Collaborated with healthcare professionals to ensure holistic resident support.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Shift Supervisor
Allegheny Connect
Pittsburgh
08.2010 - 10.2020
- Supervised daily operations to ensure efficient workflow and staff performance.
- Trained new employees on company policies and operational procedures.
- Coordinated shift schedules to optimize staff coverage and resource allocation.
- Supervised inmate activities to ensure safety and compliance with facility regulations.
- Conducted regular inspections of facilities to maintain security and proper conditions.
- Prepared detailed reports on incidents and daily operations for review by management.
- Collaborated with law enforcement and emergency services during critical situations.
- Enforced rules and regulations to promote a safe environment for staff and inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Supervised daily operations of correctional facility ensuring compliance with regulations.
- Collaborated with mental health professionals to address inmate needs effectively.
- Oversaw inmate movement and visitation processes ensuring security protocols were followed.
- Responded to code crisis calls to assist in preventing escapes, fights and violations of facility rules.
Data Entry
VRI
Dayton
04.2004 - 09.2013
- Performed data entry to accurately maintain inventory records.
- Completed data entry tasks accurately and efficiently.
- Performed data entry tasks into various databases.
- Performed data entry tasks accurately within designated software programs.
- Performed data entry to ensure accuracy of information.
- Performed data entry tasks into various computer programs accurately.
- Ensured accuracy of data entry into various databases and spreadsheets.
Education
Bachelor of Science - Mortuary
CCAC
Pittsburgh , PA 02.2010 - 05.2014
Ace
Franklin, OhSkills
- Case management
- Safety protocols
- Conflict resolution
- Inmate supervision
- Emergency response
- Staff training
- Behavior management
- Documentation accuracy
- Team collaboration
Certification
- Medication Administration
- CPI
- PREA
- CPR
- Subject Control
- Crisis Intervention
References
References available upon request.
Timeline
Shift Leader I
Juvenile Court of Butler County
06.2024 - Current
Shift Manager
Group home Butler County
08.2022 - 05.2024
Shift Supervisor
Allegheny Connect
08.2010 - 10.2020
Bachelor of Science - Mortuary
CCAC
02.2010 - 05.2014
Data Entry
VRI
04.2004 - 09.2013
Ace