Kathryn Hanlon
Denver,CO
Summary
Dedicated student with five years of experience in the restaurant industry, three of which involve serving roles. Expertise in creating personalized meal options and ensuring high-quality customer service. Skilled in POS systems and familiar with store operations. Currently pursuing a bachelor's degree at Metropolitan State University of Denver.
Overview
6
6
years of professional experience
Work History
Server Assistant/Food Runner
Ruth Chris Steakhouse
Denver, CO
11.2024 - 06.2026
- Collaborated with kitchen to facilitate timely food preparation and service in a high-volume restaurant.
- Addressed guest needs promptly and assisted servers in managing their tasks.
- Trained new team members on proper setup/takedown and restaurant standards.
Server
Oceanview Assisted Living
Falmouth, ME
10.2022 - 04.2024
- Was careful in recording and informing the kitchen of special dietary needs or requests, delivering personalized meal options to the many unique residents we homed.
- Demonstrate fine and gentle communication skills when interacting with patients, especially those in distress, their families, and healthcare staff.
- Maintained a safe and sterile area in a fragile environment. Was also regularly vaccinated with each season's covid/flu shot.
Server
Cooper's Restaurant and Sports Bar
Fish Haven, ID
05.2022 - 09.2022
- Started as a hostess and food runner so that I could learn detailed knowledge about our restaurant's menu and drinks before being promoted to server.
- Provided excellent and enthusiastic customer service by anticipating needs and responding promptly to requests.
- Processed payments and completed register transactions accurately, familiarized with more sophisticated POS systems.
Shift Supervisor
McDonald's
Falmouth, ME
05.2020 - 05.2022
- Was trained for a supervisory position after working 1 1/2 years. I was able to manage store closing/opening procedures, count the till, and assign shift positions to other employees.
- Assisted customers with inquiries, orders, and complaints in a professional manner.
- Demonstrated ability to cooperate with and guide a team and ensure successful shift operations and drive times.
Education
Bachelor of Music - Violin Performance
Metropolitan State University of Denver
Denver, CO08-2026
Skills
- Serving Experience
- Team collaboration
- POS
- Upselling
- Cleaning and attention to detail
- Customer service
- Music performance and instruction
Timeline
Server Assistant/Food Runner
Ruth Chris Steakhouse
11.2024 - 06.2026
Server
Oceanview Assisted Living
10.2022 - 04.2024
Server
Cooper's Restaurant and Sports Bar
05.2022 - 09.2022
Shift Supervisor
McDonald's
05.2020 - 05.2022
Bachelor of Music - Violin Performance
Metropolitan State University of Denver