Esteban Arias Figueroa
Cathedral City,CA
Summary
Driven Busser/Server with 3 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/ Food Runner
Stout Burgers and Beers
10.2021 - Current
- Take orders and ensure an enjoyable experience
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Busser
Westin Hotel
01.2023 - 06.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Worked well in diverse team settings by partnering with others to complete tasks
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills
- Trained new staff in bussing and cleaning procedures
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders
- Monitored food and beverage supplies, assisting with restocking when needed
Host/Expo
Applebee's
06.2021 - 10.2021
- Answered phones
- Recorded reservations
- Greeted and seated guests
- Helped bus tables
- Resolved customer issues
- Accommodated and managed large parties
Cabinet Maker
Woodcraft Unlimited
10.2020 - 05.2021
- I would help with the building and fabrication of all shelf, drawers, and cabinets
- I would also deliver all work related items to jobs sites while also installing most of the items that have been delivered
- My overall role in this job was to fabric wood and to install cabinetry.
Education
High school diploma -
Rancho High School
06.2022
Some College (No Degree) - Finance
California State University, San Bernardino
Palm DesertSkills
- Cleaning
- Cabinet installation
- Packaging
- Cleaning Experience
- Serving Experience
- Food Preparation
- Restaurant Experience
- Food Service
- Kitchen Experience
- Host/Hostess
- Busser
- Languages
- Table Bussing
- Training and Development
- Billing and Payment Processing
- Station Preparation
- Clean Dining Areas
- Effective Problem-Solving
- Working Quickly
- Timely Food Delivery
- Phone Inquiries
- Cleaning and Sanitizing
- Beer Keg Installation
- Serve Customers
Certification
Food Handler Certification
Timeline
Busser
Westin Hotel
01.2023 - 06.2023
Server/ Food Runner
Stout Burgers and Beers
10.2021 - Current
Host/Expo
Applebee's
06.2021 - 10.2021
Cabinet Maker
Woodcraft Unlimited
10.2020 - 05.2021
High school diploma -
Rancho High School
Some College (No Degree) - Finance
California State University, San Bernardino
Food Handler Certification
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