Kathryn Hinkley
Reno
Summary
Motivated and dependable professional with extensive experience in leadership, operations management, and customer service, seeking an opportunity to utilize strong communication, team leadership, and organizational skills. Passionate about supporting individuals in recovery and actively engaged in the Narcotics Anonymous (NA) community, with a strong understanding of accountability, personal growth, and peer support principles. Brings a strengths-based mindset, conflict resolution skills, and the ability to build positive working relationships while promoting professionalism, structure, and teamwork.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Rainbow Market
Reno
09.2022 - Current
- Supervise staff and assist with daily store operations
- Assume full managerial responsibilities in the absence of the store manager
- Resolve customer concerns promptly while maintaining high customer service standards
- Maintain vendor relationships and assist with ordering and procurement
- Manage cash handling procedures including register reconciliation, deposits, and discrepancies
- Maintain financial documentation including sales reports, invoices, and receipts
- Support workflow efficiency and daily operational organization
- Assist with staff coordination and operational problem-solving
Food Expeditor
BJ's Restaurant & Brewhouse
Reno, NV
04.2021 - 07.2021
- Provided high-quality customer service to ensure positive guest experiences
- Processed payments and maintained accurate transaction records
- Coordinated food delivery timing to maintain service efficiency
- Ensured food accuracy and presentation quality before leaving the kitchen
- Reduced food waste and errors by maintaining organized ticket flow
- Demonstrated strong teamwork and communication skills in a fast-paced environment
Assistant Manager
McCarren Mart #2
Stead, NV
10.2018 - 05.2021
- Supervised a team of six employees
- Managed scheduling, payroll support, and disciplinary documentation
- Completed deposits, bookkeeping, and monthly financial reports
- Monitored inventory levels and stock to support sales performance
- Trained new employees on policies and procedures
- Supported team development and employee skill growth
- Maintained daily cash flow tracking and operational organization
Education
High School Diploma -
Robert Elliott Alternative Education Center
Modesto01-1989
Skills
Cash Handling and Financial Accountability
Data Analysis/Year-over-Year (YoY) Sales Tracking
Communication Skills
Problem Solving & Decision Making
Leadership & Team Supervision
Customer Service
Accomplishments
Narcotics Anonymous (NA) Community Involvement
- Active participant in recovery community support meetings
- Support peer accountability and personal development principles
- Promote positive lifestyle changes and recovery-focused values
- Demonstrate commitment to personal growth and community support
- Created & Chair my home group meeting for the last 3+ years
- I was part of a committee in the NA community which focused on recovery and welcoming the New Comer to enjoying life without the use of substances
- Clean and Sober for 4+ years, and counting
Timeline
Assistant Manager
Rainbow Market
09.2022 - Current
Food Expeditor
BJ's Restaurant & Brewhouse
04.2021 - 07.2021
Assistant Manager
McCarren Mart #2
10.2018 - 05.2021
High School Diploma -
Robert Elliott Alternative Education Center