Years of Customer Service Experience
Kathryn Houser
Customer Service
Avon,IN
Summary
Devoted professional seeks opportunities where her expertise will be an asset within the company
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
17
17
Work History
Schedule Coordinator
Avon Orthodontics
Avon, IN
09.2022 - 04.2026
- Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
- Managed communication between patients and orthodontic staff to streamline information flow.
- Utilized practice management software to track schedules and patient records efficiently.
- Developed procedures for handling appointment cancellations and rescheduling processes.
- Trained new team members on scheduling systems and best practices for effective coordination.
- Coordinated patient records management, ensuring accuracy and compliance with privacy regulations.
- Answered multi-line phone system and enthusiastically greeted callers.
Lead Bank Teller
PNC Bank
Lumberton, NJ
09.2019 - 12.2021
- Supervised daily operations of teller line, ensuring accurate transaction processing and compliance with policies.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Implemented process improvements, reducing customer wait times and increasing satisfaction.
- Managed cash handling procedures, ensuring adherence to security protocols and minimizing discrepancies.
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed cash replenishment and maintenance of ATMs to ensure optimal functionality.
- Conducted routine inspections and troubleshooting of ATM hardware and software issues.
- Trained new staff on ATM operations, safety procedures, and customer service standards.
Service Desk Associate
Home Depot
Mount Laurel, NJ
09.2018 - 05.2019
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Managed returns and exchanges, ensuring compliance with company policies.
- Trained new associates on customer service protocols and systems.
- Developed product knowledge to assist customers effectively with purchases.
- Collaborated with team members to maintain a positive store environment.
- Led initiatives to optimize workflow at the service desk, boosting efficiency.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Collaborated with team members to ensure seamless customer support across multiple channels.
Lab Assistant
Virtua Memorial Hospital
Mount Holly, NJ
05.2016 - 03.2018
- Conducted laboratory tests to ensure accurate results and maintain quality control standards.
- Assisted in the preparation of specimens for analysis, maintaining strict adherence to protocols.
- Collaborated with healthcare professionals to streamline testing processes, enhancing workflow efficiency.
- Trained new staff on lab procedures and safety measures, fostering a knowledgeable team environment.
- Performed venipuncture and capillary draws with precision to collect blood samples for diagnostic testing.
- Ensured adherence to safety protocols and infection control standards during all blood collection procedures.
- Maintained accurate patient records and sample labeling to facilitate efficient lab processing and results tracking.
Education
Medical Assistant -
Kaplan College
08.2012
Phlebotomist - undefined
Rowan College at Burlington County
04.2016
Skills
- Service excellence
- Office administration
- Deadline oriented
- Task delegation
- Insurance verification
- Teamwork and collaboration
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Timeline
Schedule Coordinator
Avon Orthodontics
09.2022 - 04.2026
Lead Bank Teller
PNC Bank
09.2019 - 12.2021
Service Desk Associate
Home Depot
09.2018 - 05.2019
Lab Assistant
Virtua Memorial Hospital
05.2016 - 03.2018
Phlebotomist - undefined
Rowan College at Burlington County
Medical Assistant -
Kaplan College