Kathryn Human
Knoxville,TN
Summary
Versatile professional with a track record of enhancing client relationships and financial strategies at Bank of America and Regions Bank. Excelled in boosting client satisfaction through personalized service. Demonstrated teamwork by collaborating across roles, significantly impacting sales and client retention.
Overview
20
20
years of professional experience
Work History
Pricer
Amvets Thrift Stores
08.2023 - Current
- Kept abreast of industry trends, merchandise knowledge and competitive pricing to create effective pricing strategy.
- Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
- Priced and tagged clothing based on pricing guide to optimize sales volume.
Payroll Specialist
Veridian Payroll HR, Knoxville, TN
01.2017 - 11.2018
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Documented and processed garnishments for bankruptcies, student loans, and child support orders.
Lead Pre-K Teacher
El Jardin De Los Ninos
08.2012 - 05.2014
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assessed student progress and provided feedback on educational development.
- Implemented age-appropriate curricula to meet needs of young learners.
Branch Manager/Assistant Branch Manager
Regions Bank
08.2009 - 11.2010
- Submitted loan applications to underwriter for verification and recommendation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Wealth Management Banker/ Assistant Vice President
Bank of America
11.2004 - 07.2009
- Cultivated, sustained and expanded financial relationships of a portfolio of 300+ mass affluent clients.
- Helped clients make decisions about loans, lines of credit and investments based on availability, terms and benefits.
- Assisted clients with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Bachelor of Science - Marketing And Spanish
University of Tennessee
Knoxville, TN12.2000
Skills
- Teamwork and cooperation
- Client management
- Operations management
- Inbound and outbound calling
- Complaint resolution
- Consultative sales
- Positive and professional
- Merchandise upselling
- Building rapport
- Critical thinking
Timeline
Pricer
Amvets Thrift Stores
08.2023 - Current
Payroll Specialist
Veridian Payroll HR, Knoxville, TN
01.2017 - 11.2018
Lead Pre-K Teacher
El Jardin De Los Ninos
08.2012 - 05.2014
Branch Manager/Assistant Branch Manager
Regions Bank
08.2009 - 11.2010
Wealth Management Banker/ Assistant Vice President
Bank of America
11.2004 - 07.2009
Bachelor of Science - Marketing And Spanish
University of Tennessee
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