KATHRYN HUSSEY
Laceys Spring,Al
Summary
Experienced and patient financial services professional specializing in registration, patient accounting, and case management in a facility setting. Known for exceptional customer service and adept problem-solving skills. Results-driven leader with expertise in management, training, and customer service. Committed to professionalism and a thirst for knowledge. Ready to contribute to team accomplishments and drive positive outcomes. Eager to tackle new challenges and support organizational goals with dedication and enthusiasm. Equipped with abilities and willingness to learn, I help advance organizational objectives with positive outcomes amidst daily challenges in healthcare.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Inpatient Verification
Huntsville Hospital
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Provided prior authorization support for Case Managers and patients in accordance with payer guidelines.
- Verified eligibility and compliance with authorization requirements for service providers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Utilization Case Management
Huntsville Hospital
05.2021 - 04.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations daily.
- Assisted with day-to-day operations, working efficiently and productively with all team members including social workers, nurses and physicians.
- Boosted efficiency in the office, prioritizing tasks according to urgency and departmental needs.
- Contributed positively to the overall success of the team by offering assistance whenever necessary.
- Responded to inquiries from callers seeking information.
Manager Registration Services
Huntsville Hospital
08.1991 - 03.2007
- Manager of Emergency Registration, Pretesting, Preregistration, and W/C Registration
- Assisting and Implementing a new Collections Process
- Manager of Registration and opening of the Medical Mall
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
HCA/PCA 3WSE
Huntsville Hospital
02.2018 - 05.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Maintained current and accurate medical records for patients.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Patient Accounting Representative
Huntsville Hospital
03.2007 - 02.2018
- Provided exceptional customer service, resolving patient inquiries and disputes in a timely manner.
- Contributed to a positive work environment by actively participating in team meetings and group projects focused on improving departmental operations.
- Coordinated with other departments to maintain consistent communication regarding patient account statuses and updates.
- Participated in ongoing professional development, staying current on industry trends and best practices to enhance job performance and contribute to the success of the department.
- Negotiated payment arrangements with patients to minimize bad debt write-offs while maintaining positive relationships.
- Facilitated timely reimbursements by promptly submitting claims to insurance providers.
- Assisted patients in understanding their financial obligations, addressing concerns, and offering payment options.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
Manager Registration Services
Huntsville Hospital
08.1991 - 03.2007
- Manager of Emergency Registration, Pretesting, Preregistration, and W/C Registration
- Assisting and Implementing a new Collections Process
- Manager of Registration and opening of the Medical Mall
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma - General
Buckhorn High School
New Market, AL01.1987
Skills
- Time Management
- Responsive to Change
- Effective Phone Communication
- Proficient in Microsoft Office Applications
- Expert Clerical Skills
- Proficient in Conflict Resolution
- HIPAA compliant
- CPAR Certified
- Proficient in Medical Terminology
- Health Insurance Billing Knowledge
- Strong Customer Support
- Insurance approval/denial
- Problem-solving
- Teamwork and collaboration
Certification
- CPR/BLS
- Patient Care Assistant
- HMLF-CPAR Certified
Timeline
Inpatient Verification
Huntsville Hospital
10.2023 - Current
Utilization Case Management
Huntsville Hospital
05.2021 - 04.2023
HCA/PCA 3WSE
Huntsville Hospital
02.2018 - 05.2021
Patient Accounting Representative
Huntsville Hospital
03.2007 - 02.2018
Manager Registration Services
Huntsville Hospital
08.1991 - 03.2007
Manager Registration Services
Huntsville Hospital
08.1991 - 03.2007
High School Diploma - General
Buckhorn High School
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