Kathryn Kelly
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Child and Youth Program Assistant
United States Air Force
Tinker AFB, OK
03.2023 - Current
- Looking after the basic needs of infant and toddlers.
- Supervising and monitoring their safety and hygiene (diapering) and developing schedules to adhere to their nap and feeding times.
- Preparing meals and feeding infant and toddlers.
- Assisting with stimulating and age-appropriate games and activities.
- Prepared weekly lesson plans and monthly observations to ensure each child is developing appropriately to their age.
Store Lead
Men's Wearhouse
Frederick, MD
09.2013 - 09.2022
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Patient Care Coordinator
Tate Family Dentistry
Mount Airy, MD
05.2021 - 08.2021
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Union Endicott High School
Endicott06.2014
Skills
- Hands On Learner
- Great Time Management Skills
- 10 years of Customer Service
- Strong problem-solving abilities
- Ability to work solely or with others
- Data Entry
- Scheduling
- Team Player
Timeline
Child and Youth Program Assistant
United States Air Force
03.2023 - Current
Patient Care Coordinator
Tate Family Dentistry
05.2021 - 08.2021
Store Lead
Men's Wearhouse
09.2013 - 09.2022
Union Endicott High School