Kathryn Kipp
Coleman
Summary
Results-driven hospitality professional with a proven track record of delivering excellent customer service and creating a welcoming atmosphere. Known for strong team collaboration and reliability. Highly skilled in communication and problem-solving, fostering a positive patient experience.
Overview
9
9
years of professional experience
Work History
Greeter to Admitting Representative
MyMichigan Health
02.2022 - Current
- Assisted patients with inquiries and directed them to appropriate departments for further assistance.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for patients.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Helped create an enjoyable environment for patients by engaging in friendly conversation while they waited in line.
- Assisted in managing pre-registration work queues effectively, minimizing wait times for patients upon entry.
- Helped patients register for their appointments and processed cash, credit and debit transactions accurately, limiting discrepancies.
Cashier
Panera Bread Corp.
06.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs, taking their orders and ensuring each customer received their correct order in a timely manner.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Veterinary Assistant to Licensed Veterinary Technician
Banfield Pet Hospital
05.2020 - 05.2021
- I obtained my Veterinary Technician Licensure in November 2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Produce Stocker
Meijer Corp.
09.2019 - 06.2020
- Minimized shrinkage through diligent monitoring of expiration dates and timely removal of spoiled products from shelves.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
- Promoted customer satisfaction with accurate product labeling and pricing.
- Fostered positive relationships with vendors, ensuring timely deliveries of high-quality produce.
- Enhanced customer loyalty by addressing concerns promptly and professionally, offering solutions that met their needs while adhering to company guidelines.
- Enhanced store appearance by maintaining a clean and well-stocked produce area.
CO-OP Student Worker
Smith & Associates CPA
05.2016 - 08.2016
- I filed documents, made appointments in the different accountant's schedules, made copies, sent faxes, and scanned in documents to convert them from paper to electronic form.
- Demonstrated adaptability by quickly mastering new software tools and technologies as required for various assignments.
Education
Veterinary Technician Certificate -
Baker College
Cadillac, MI12.2020
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Reliability and punctuality
- Strong work ethic
- Effective problem solving
Timeline
Greeter to Admitting Representative
MyMichigan Health
02.2022 - Current
Cashier
Panera Bread Corp.
06.2021 - 02.2022
Veterinary Assistant to Licensed Veterinary Technician
Banfield Pet Hospital
05.2020 - 05.2021
Produce Stocker
Meijer Corp.
09.2019 - 06.2020
CO-OP Student Worker
Smith & Associates CPA
05.2016 - 08.2016
Veterinary Technician Certificate -
Baker College
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