Kathryn Kolawole

• Assisted customers with inquiries and resolved issues promptly.
• Managed incoming calls and provided accurate information to clients.
• Collaborated with team members to enhance customer service protocols.
• Documented customer interactions in the company database efficiently.
• Educated clients on available services and resources offered by the organization.
• Monitored client satisfaction and reported feedback to management team.
• Developed FAQs to streamline responses for common customer questions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Enrolled customers in healthcare insurance plans that met their financial situation and need.

• Assisted clients with inquiries and resolved issues promptly.
• Managed customer accounts and updated information in the system.
• Provided product information and guidance to enhance customer experience.
• Collaborated with team members to streamline service processes.
• Documented customer interactions accurately for future reference.
• Handled escalated complaints with professionalism and care.
• Utilized CRM software to track customer interactions efficiently.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Assisted customers with prescription inquiries and medication management.
• Responded to customer concerns through phone and online communications.
• Provided information on CVS/caremark products and services to enhance customer experience.
• Maintained accurate customer records in the CRM system for efficient service delivery.
• Handled billing inquiries and clarified payment processes for customers effectively.
• Trained new representatives on customer service protocols and company policies.
• Provided accurate, valid, and complete information to customers.
• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.

• Assisted customers with vehicle inquiries and auction processes.
• Managed customer accounts and updated information in the system.
• Resolved customer complaints through effective communication and problem-solving.
• Collaborated with team members to enhance service delivery standards.
• Educated customers about auction policies and procedures effectively.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong customer relationships to encourage repeat business.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.