Kathryn LaFave

• Applied principles to identify root causes of inefficiencies, devising targeted interventions accordingly.
• Facilitated training sessions for employees at all levels, equipping them with necessary skills to drive process improvements independently.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Leveraged CRM systems to track and improve follow-up processes and communication within the team.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Facilitated cross-functional communication between sales and product development teams to ensure cohesive efforts towards shared goals.
• Built relationships with business owners and staff to establish long-term business growth.

• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Educate and empower agents and their employees on how to solve problems in real time that arises on a daily basis and in the future
• Responsible for documenting detailed cases in Salesforce/CRM platforms
• Ability to navigate and multi-task across multiple platforms to perform role efficiently
• Coaching agents on reporting such as audits, production and business metrics
• Ability to collaborate with other departments to find solutions in a timely manner
• Provide coaching, leadership and guidance to agency owners countrywide
• Able to advise agents on successful business practices such as quote volume, sales talk paths, and tracking production

Responsible for the delivery and implementation of basic new agency office processes relative to technology utilization and other on-boarding/agency development needs for new Exclusive Agent (EA) appointments and outside buyers.

• New agency development
• Educates and develops new agencies in person and virtually
• Develops producers over a defined time period in agencies to ensure a consistent experience for all new producers.