Job Search Status
Open to workDesired start date: Flexible
Open To Work
KATHRYN LAFLAMME
Huntsville,USA
Work Preference
Summary
Customer-focused professional with extensive experience in delivering exceptional service across various industries, including insurance, hospitality, education, and wellness. Proven ability to excel in both call-center and in-person environments. Strong communication and problem-solving skills honed through years of client-facing roles. Committed to enhancing customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Independent Life & Health Insurance Agent
Self-Employed
Huntsville, AL
11.2022 - 02.2026
- Conducted needs assessments to determine suitable insurance coverage for clients.
- Maintained detailed records of client interactions and updated information as required.
- Managed client databases using CRM tools for efficient tracking and follow-ups.
Massage Therapist
Self Employed Massage Therapist
Huntsville, USA
01.2006 - 01.2020
- Provided personalized massage therapy sessions to clients based on individual needs.
Catering Sales Manager/Convention Services Manager
Holiday Inn City Center
Ft. Smith, USA
01.2010 - 01.2011
- Sold and serviced catering events for 255 room full-service hotel: corporate meetings, weddings, reunions, seminars, state and regional conferences.
- Developed event proposals for individuals and groups.
- Issued contracts and created detailed Banquet Event Orders.
- Coordinated pre-conference logistics and led post-event evaluations with department managers and conference leads to enhance future events.
- Developed revenue forecasts and established sales targets.
- Conducted site-visits for potential clients.
- Oversaw client functions, ensuring exceptional service and addressing any issues to maintain high customer satisfaction.
- 255 room full-service hotel
Retail Account Rep.
Advantage Sales & Marketing
Ft. Smith, USA
09.2008 - 01.2010
- Oversaw sales and merchandising of products and displays for M&M/Mars across 140 independent convenience stores monthly.
- Assisted customers with product inquiries and recommendations.
- Maintained product displays and organized merchandise on shelves.
Coordinator of Testing
University of Arkansas
Ft. Smith, USA
10.2004 - 07.2006
- Coordinated administration of national standardized tests, including PRAXIS and ACT, ensuring compliance with testing standards and protocols.
- Managed daily operations of Testing Center, overseeing purchasing, budgeting, scheduling, hiring, training, and supervision of staff to maintain efficient testing processes.
- Developed comprehensive Testing Center and Coordinator’s Procedures Manuals to streamline operations and enhance staff training.
- Administered, scored, and interpreted COMPASS, ACT, and internal entrance tests for admission to the institution and specific programs.
- Maintained secure and confidential records.
- (Promoted from Learning Assistance Center staff position.)
Retail Account Rep.
Procter & Gamble
Overland Park, USA
01.2001 - 08.2004
- Delivered customer service and sales of new P&G products and promotional specials to grocery stores across 100-mile territory.
- Developed strong relationships with retail partners to enhance collaboration.
- Managed inventory levels and ensured product availability on shelves.
Education
B.A. - Elementary Education
SMITH COLLEGE
Northampton, MACertificate - Massage Therapy
ARKANSAS INSTITUTE OF MASSAGE
Fort Smith, ARMinistry Certificate - Ministerial Studies
BEREAN BIBLE COLLEGE
Springfield, MOSkills
- Hospitality management
- Customer relationship management
- Event planning and coordination
- Account management practices
- Complaint resolution
- Telephone etiquette
- Inbound and outbound calling expertise
- Effective communication
- Verbal communication
- Active listening skills
- Training and coaching
- Collaboration and teamwork
- Problem-solving skills
- Organizational abilities
- Attention to detail
- Multitasking capabilities
- Business management and customer consultation
- Conflict resolution techniques
- Multitasking capabilities
Certification
Life & Health Insurance Agent, NPN#6057941
Timeline
Independent Life & Health Insurance Agent
Self-Employed
11.2022 - 02.2026
Catering Sales Manager/Convention Services Manager
Holiday Inn City Center
01.2010 - 01.2011
Retail Account Rep.
Advantage Sales & Marketing
09.2008 - 01.2010
Massage Therapist
Self Employed Massage Therapist
01.2006 - 01.2020
Coordinator of Testing
University of Arkansas
10.2004 - 07.2006
Retail Account Rep.
Procter & Gamble
01.2001 - 08.2004
B.A. - Elementary Education
SMITH COLLEGE
Certificate - Massage Therapy
ARKANSAS INSTITUTE OF MASSAGE
Ministry Certificate - Ministerial Studies
BEREAN BIBLE COLLEGE