Alisa Puga
Las Vegas
Summary
Highly motivated and an optimistic individual dedicated to continuously acquiring additional licenses to protect more families! A strong ability to communicate with a splash of innate problem-solving talent. Born with a Keen desire to utilize and further develop business and entrepreneurial skills, making an ideal asset for a contracted business.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Independent Life and Health Insurance Agent
Globe Life American Income Division Zuzick Organization
Remote
2025.12 - Current
- Generated leads and cultivated relationships with potential clients to drive new business
- Provided exceptional customer service, promptly addressing inquiries, resolving issues, and ensuring client satisfaction
- Assisted clients in filing claims accurately while providing guidance throughout the claim process
- Built long-term relationships with key referral sources such as financial advisors or healthcare professionals
- Attended training sessions regularly to stay updated on product knowledge as well as industry rules/regulations changes
- Conducted thorough needs analysis for clients, identifying coverage gaps and recommending appropriate solutions
Sales Lead/Key Holder
WHSmith
Las Vegas
2024.09 - 2025.07
- Opened and closed stores efficiently by following company policy, ensuring smooth daily operations
- Deposited money accurately and handled cash orders, maintaining 100% cash reconciliation
- Monitored sales by hour to ensure sales goals were being met, contributing to consistent revenue achievement
- Delegated tasks to associates at the end of the business day, improving team productivity
- Monitored sales floor for signs of theft and reported incidents to loss prevention personnel, reducing shrinkage
- Engaged with customers to inform them of in-store promotions, increasing promotional sales
- Set up displays of merchandise for seasonal promotions and clearance pushes, driving increased foot traffic
Sales Advisor
H&M
Las Vegas
2024.06 - 2024.09
- Communicated promotions, discounts, and special offers to customers at the point of sale, increasing upsell opportunities
- Recognized as a top performer within the sales team for consistently meeting or exceeding monthly sales quotas
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed, ensuring optimal product availability
Warehouse Associate
Amazon Warehouse
Las Vegas
2023.10 - 2024.04
- Maintained a safe working environment by adhering to safety protocols, reducing workplace incidents
- Processed orders and packed items for customer deliveries, ensuring accuracy and timely shipment
- Worked in an open facility warehouse, adapting to dynamic operational needs
- Cleaned workstation regularly, supporting overall warehouse cleanliness and efficiency
Education
High school diploma -
Desert Rose High School
Las Vegas, NVSkills
- Workflow management
- Recruiting
- Technical Proficiency
- Inventory management
- Outside/Inside Sales
- Marketing
- Customer relationship building
- Salesforce
- Presentation software
- Achieving sales targets
- Problem solving
- Records management
- Customer inquiry handling
- Customer complaint resolution
- Value-based selling
- Customer support specialist experience
- Telemarketing
- Proofreading
- Client relationship development
- Consultative selling
- Customer retention
- Time management
Certification
- Life & Health Insurance License, 01/01/26, 01/01/27. NV, TX and OH.
- Driver's License
Languages
- English, Expert
- Spanish, Beginner
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Independent Life and Health Insurance Agent
Globe Life American Income Division Zuzick Organization
2025.12 - Current
Sales Lead/Key Holder
WHSmith
2024.09 - 2025.07
Sales Advisor
H&M
2024.06 - 2024.09
Warehouse Associate
Amazon Warehouse
2023.10 - 2024.04
High school diploma -
Desert Rose High School