Cierra Lynch
Dallas,Texas
Summary
Hardworking and successful business development professional develops strategic plans to market products and services for B2B companies. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge.
Overview
8
8
years of professional experience
Work History
Independent Life/Licensed Health Insurance Agent
The Alliance Group Consulting
Dallas, TX
02.2023 - Current
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Calculated premiums and established payment methods.
- Upsold products to policyholders and potential new clients.
- Developed prospects from current commercial customers, referral leads or sales or trade meetings.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
Senior Business Development Representative
PCI
Dallas, TX
12.2022 - 11.2023
- Utilized CRM software to manage customer contacts and interactions.
- Created sales presentations for potential customers.
- Received and responded to customer inquiries in a timely manner.
- Prepared quotes for customers based on their needs and budget requirements.
- Followed up with customers after purchase to ensure satisfaction with products and services received.
- Managed customer accounts by tracking order status and resolving any issues that arose.
- Processed payments from customers via credit card or online banking platforms.
- Performed data entry tasks into company databases accurately and efficiently.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Took inbound calls on headset, promoting products and services to secure new accounts.
Staffing Consultant
advantis Medical Staffing
Mesquite, TX
01.2020 - 12.2022
- Researched potential candidates using various sources such as job boards, social media, internal databases and referrals.
- Conducted phone interviews to assess candidate qualifications for open positions.
- Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster.
- Coordinated onsite interviews between the hiring manager and prospective candidates.
- Provided feedback to applicants regarding their applications and interview experience.
- Assisted in onboarding new hires by providing necessary paperwork and scheduling orientation sessions.
- Created reports for management regarding recruitment activities and performance metrics.
- Explained job duties, compensation and benefits to potential candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Inside Sales B2B Account Executive
Crosscheck, Inc
Irving, TX
01.2018 - 12.2019
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Consulted with customers to aid selection and purchase of products that met needs.
Customer Service Sales Representative
Teleperformance USA
Dallas, TX
11.2015 - 08.2017
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
- Participated in meetings with internal teams as well as external vendors to discuss customer service initiatives.
Education
Associates - Business Management
Tyler Junior College
01.2017
Skills
Summary
Seeking a position inside sales, business development, lead generation and insurance
Strategic planning and client relationship management expert
Talented in customer service with a strong background in hospitality
Willingness to achieve and succeed consumer's expectations and increase productivity
skills
- Salesforce CRM
- Cold Calling Expertise
- Sales Presentations
- Relationship Building
- Contract Negotiation and Closing Tactics
- B2C Sales
- Relationship Building and Management
- Lead Generation
- B2B Sales
- Data Entry
- New Business Development
- Sales Closing
- Salesforce
- Lead Prospecting
Accomplishments
- Recognized as Employee of the Year for outstanding performance and team contributions.
- Acquired over 100 new customers in one year..
- Top sales agent for the Month
- Top sales agent of the year
- Best Leadership Skills
Timeline
Independent Life/Licensed Health Insurance Agent
The Alliance Group Consulting
02.2023 - Current
Senior Business Development Representative
PCI
12.2022 - 11.2023
Staffing Consultant
advantis Medical Staffing
01.2020 - 12.2022
Inside Sales B2B Account Executive
Crosscheck, Inc
01.2018 - 12.2019
Customer Service Sales Representative
Teleperformance USA
11.2015 - 08.2017
Associates - Business Management
Tyler Junior College
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