Kathryn Lamm
Reedley,California
Summary
Dedicated community outreach professional with expertise in donation management and customer relationship management. Proven ability to lead initiatives that support families in need, demonstrating strong teamwork and reliability. Service-oriented Volunteer committed to collaborating with others to achieve common objectives. Cultured and friendly individual versed in providing clerical support and filing documentation. Commended for assisting with volunteer recognition activities and events to drive outreach.
Overview
47
47
years of professional experience
Work History
Volunteer
Wellspring Christian Center
Dinuba, California
01.2025 - Current
- Assisted with community outreach programs and events at local facilities.
- Organized donation drives to support families in need within the community.
- Collected and sorted donations to ensure proper distribution to recipients.
- Serve on Church Council to prayerfully monitor and oversee all aspects of church operations
Volunteer
Dinuba First Baptist Church
Dinuba, California
01.2010 - 01.2021
- Teach and supervise Awana Chidren's Progranm for approx. six years
- Served on church deaconess board to assist with many aspects of Women's Ministries
- Assisted with community outreach programs and events at local facilities.
Customer Service Representative
Pacific Gas & Electric
Fresno, California
02.2003 - 06.2009
- Assisted customers with inquiries and service requests effectively.
- Processed billing issues and payment transactions accurately.
- Educated customers on energy-saving programs and services offered.
- Utilized customer service software to track and manage inquiries efficiently.
- Provided training and support to new team members on procedures.
- Handled escalated complaints with professionalism and empathy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Wells Fargo
Reedley, California
01.1999 - 02.2003
- Processed billing issues and payment transactions accurately.
- Utilized customer service software to track and manage inquiries efficiently.
- Handled cash transactions for customers as well as merchants
- Developed strong relationships with customers by providing personalized assistance and support.
Branch Manager
Washington Mutual Bank
Reedley, California
08.1998 - 03.1999
- Managed daily branch operations and ensured compliance with banking regulations.
- Led and developed staff through training and performance evaluations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Assistant Manager
Great Western Bank
Greeley, Colorado
06.1978 - 07.1994
- Managed daily operations and ensured compliance with banking regulations.
- Supervised staff training and development to enhance customer service skills.
- Coordinated branch activities and maintained efficient workflow among team members.
- Resolved customer inquiries and complaints, fostering positive customer relationships.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Associate of Arts - Merchandising
Reedley Community Cllege
Reedley, CA06-1975
Skills
- Community outreach
- Donation management
- Customer relationship management
- Relationship building
- Budgeting and finance
- Reliability and punctuality
- Positive attitude
- Teamwork and collaboration
- Event setup
- Administrative support
Timeline
Volunteer
Wellspring Christian Center
01.2025 - Current
Volunteer
Dinuba First Baptist Church
01.2010 - 01.2021
Customer Service Representative
Pacific Gas & Electric
02.2003 - 06.2009
Customer Service Representative
Wells Fargo
01.1999 - 02.2003
Branch Manager
Washington Mutual Bank
08.1998 - 03.1999
Assistant Manager
Great Western Bank
06.1978 - 07.1994
Associate of Arts - Merchandising
Reedley Community Cllege