Kathryn Lewis

• Managed operations, systems, and client service.
• Supported hiring, onboarding, and training.
• Improved team performance and productivity.
• Coordinated listings, transactions, and client communication.
• Oversaw budgets, expenses, and reporting.
• Led team support, coaching, and culture initiatives.

• Provided comprehensive operational and administrative support.
• Managed calendar, scheduling, and time prioritization.
• Handled email and professional communication on behalf of leadership.
• Delivered client service across all transaction stages.
• Coordinated appointments, showings, and key stakeholder communication.
• Maintained office operations, expenses, and supplies.
• Managed and updated social media accounts.

- Register new and existing patients as they arrive, offering them

information as necessary.

- Schedule patient appointments in person or over the phone.

- Conduct insurance authorizations and verifications.

- Collect co-pays and co-insurance payments to meet insurance

deductible standards.

- Respond to requests for information from patients, providers,

and coworkers.

- Process referrals and patient plans of care.

- Assist with onboarding agents and ensuring they are set up with

DOL & NWMLS.

- Tech Trainer for the office and work with other ASC'S on

sharing information and creating best practices.

- Manage the office and ensure the office is stocked with supplies

and maintenance items are handled on a timely basis

- Verify incoming checks and distribute to agents.

- Scan settlement statements to Command and close out the file.

- Create and market monthly training calendar.

- Post recruiting ads on job sites & run social media platforms.

Hired at PA Fitness as front desk staff in August 2018, quickly promoted to Assistant Manager in March 2019. General Manager to follow.

• Processed cash intake and deposits, improving accuracy and reducing discrepancies.
• Implemented policies to boost productivity and operational efficiency.
• Managed hiring and evaluated job applications.
• Created and optimized staff schedules based on demand.
• Oversaw purchasing of products and facility equipment.
• Managed social media to promote sales, events, and inclusivity.