Kathryn L. Hamel

• Supervised case management for child welfare services within state guidelines.
• Evaluated staff performance and provided constructive feedback regularly.
• Collaborated with community organizations to enhance service delivery to families.
• Assisted families in accessing resources and support services effectively.

• Oversaw Southeast regional office, collaborated with leadership teams on community outreach and client complaint resolution, and managed office operations.
• Led regional strategic initiatives to enhance child and family services.
• Managed budgets and resource allocation for effective program implementation.
• Developed partnerships with community organizations to strengthen support networks.
• Oversaw compliance with state regulations and organizational policies in service delivery.
• Coordinated training programs for staff to improve service delivery standards.
• Facilitated team meetings to promote collaboration and share best practices, improving team cohesion and operational effectiveness.
• Maintained relationships with key stakeholders, including customers, suppliers, government officials, and industry associations, to enhance organizational reputation.
• Resolved escalated customer complaints in a timely manner while maintaining high satisfaction ratings across all stores.
• Collaborated with team members in developing best practices to support company objectives.
• Established effective communication channels between regional offices, district managers, and corporate headquarters.
• Recruited and trained new employees to meet job requirements.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Assigned tasks and monitored project personnel performance.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Mediated conflicts between employees to foster a positive workplace environment. between employees and facilitated effective resolutions to disputes.

Supervision of 5-7 investigative workers, staffing cases, providing support, attended FST's, IIS, court hearings, read reports, assist with removals, and answer questions.

• Conducted performance evaluations to assess staff effectiveness and development needs.
• Reviewed and approved case assessments to ensure compliance with state regulations.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Facilitated communication between families, social workers, and community resources.
• Complied with company policies, objectives and communication goals.
• Documented location of work experience in Park Hills, Missouri.

• Teach social service classes as an adjunct professor.
• Delivered engaging lectures to diverse student populations.
• Facilitated classroom discussions to enhance critical thinking skills.
• Evaluated student assignments and provided constructive feedback.
• Implemented innovative teaching strategies to improve student engagement.
• Prepared, administered and graded exams and assignments to evaluate student progress.
• Developed custom course syllabus outlining standards, material, grading, and progression for students.
• Developed and adjusted course syllabus according to curriculum and university guidelines.
• Distributed and posted course syllabus and answered student questions regarding standards, material, grading, and progression at beginning of semester.
• Utilized a variety of instructional strategies to meet diverse learning needs.
• Delivered course lectures using modern technology to enhance student comprehension.
• Presented courses to undergraduate students and created lesson plans, tests and assignments to ascertain how well students retained class material.
• Maintained schedule of office hours to assist students and offer educational support.
• Designed exams, lecture material and writing assignments.

• Developed and implemented programs to support client empowerment and self-sufficiency.
• Advocated for clients' rights and access to necessary services and support systems.
• Conducted individual and group counseling sessions to promote emotional well-being.
• Provided crisis intervention support to clients facing immediate challenges or emergencies.
• Developed educational workshops on life skills and coping strategies for clients.
• Collaborated with interdisciplinary teams to ensure holistic care for clients.
• Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
• Developed individualized service plans with clients to address their identified goals.
• Managed daily operations of a community resource center for diverse client needs.
• Trained and supervised staff to ensure quality service and effective teamwork.
• Maintained relationships with existing clients by providing superior customer service.
• Collaborated with local agencies to enhance service delivery and resource availability.
• Oversaw budgeting and financial management for sustainable organizational growth.
• Developed policies and procedures for the organization.
• Led startup and creation of operational procedures and workflow planning.
• Built strong relationships with community partners to expand outreach efforts effectively.
• Created marketing materials to promote services and engage the community actively.
• Managed daily operations of the business, including hiring and training staff.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Ensured compliance with local, state, and federal regulations.
• Provided direction and guidance to employees.
• Maintained lists of resources helpful to clients.
• Participated in professional development activities such as seminars, workshops, trainings.
• Attended team meetings and provided feedback on case updates and treatment recommendations.
• Providing parenting classes and group interventions for adults and youth for twelve counties in Southeast Missouri. Program implementation, grant writing, assessments, interventions, and group parenting classes.
• (Fredericktown, MO)

• Comprehensive intakes, evaluations, treatment planning, assessments, and counseling services for adults and children in a private practice counseling service.
• (Fredericktown, MO)
• Assisted team in developing innovative solutions for client needs.
• Collaborated with colleagues to streamline project workflows and enhance efficiency.
• Conducted research to support strategic initiatives and project planning efforts.

• Comprehensive needs assessments, intake evaluations, collaborative treatment planning and provision of services for adults, children/youth, and families. procurement of resources, decision making regarding incidents of possible abuse and neglect, case notes, court reports, case management, court, and providing families with resources and referrals.
• (Fredericktown, MO)

• Child abuse and Neglect investigations, case work, court reports, court appearances and testimony, family services provided, UNITY case notes, filing, and case management.
• (Winnemucca, NV)

• Supervised children in autism program at Lincoln Park School, fostering a supportive learning environment.
• (Reno, NV)
• Assisted teachers in implementing individualized education plans for students.
• Supported students with disabilities in daily classroom activities and social interactions.
• Collaborated with special education staff to adapt learning materials for diverse needs.

• Delivered on-call support to clients in critical situations, ensuring access to help-line and shelter services.
• (Reno, NV)
• Provided emotional support to clients navigating domestic violence situations.
• Conducted intake assessments to determine client needs and service eligibility.
• Developed individualized safety plans tailored to each client's circumstances.

• Special Education Instructional Aide, Organized documents for efficient access., Evaluated student assignments for accuracy., behavior management, Performed basic typing tasks for documentation., Instructional Aide for mildly to severely handicapped high school students. Taught personal hygiene and life skills.
• (Powell, WY)

• Cared for and supervised youth in emergency placements and provided respite care and social worker support.