Experienced Supervisor with over 26 years of experience in human services field. Excellent reputation for resolving problems and improving individual's satisfaction.
Overview
21
21
years of professional experience
Work History
Day Program Supervisor
HELP
Euclid, Ohio
01.2012 - 06.2020
Supervised a day program with 50 individuals and 6 staff.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Assisted with visitations and tours for program facility.
Handled coordination of daily activities and direct report assignments.
Participated as part of a team to write Individual Service Plans.
Assisted individuals in the community with integration.
Monitored daily documentation to assure all services were provided.
Supervisor of Group Homes
HELP Foundation
Cleveland, Ohio
03.2002 - 01.2012
Supervised 3 group homes for adults with developmental disabilities.
Worked as part of a treatment team that set Individual Service Plans to include; services to be provided and goals for individuals to strive towards.
Assured individuals had all state and federal benefits in place for them.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
Mentored and coached staff to improve performance and interactions with residents.
Crisis Stabilization Unit Mental Health Technician
Coleman Services
Ravenna, OH
01.1998 - 01.1999
Worked on an 11 bed crisis unit. That housed individuals with emergency mental health issues.
Coordinated and ran psychiatry appointments.
Monitored psychological medications effects on individuals.
engaged in therapeutic conversation to assess individual's well being
Ran 30 minute welfare checks
Assisted individuals with future housing and job needs
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Counseled and mentored clients on substance use and life choices.
Charted on each patient daily.
Case Manager
Coleman Center
Kent, OH
01.1997 - 01.1998
Worked with individuals with dual diagnosis of mental health issues and substance abuse
Coordinated all aspects of their treatment to include; housing, jobs, and medical appointments.
Partnered with physicians, social workers, activity therapists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Identified care needs of individuals and coordinated responses based on physician advice,
Assistant House Manager
Evant
Cuyahoga Falls, OH
01.1996 - 01.1997
Managed all intake and discharge paperwork and procedures for residents.
Communicated with delegating nurse to coordinate and complete medical services.
Managed day-to-day operation of home to comply with regulations and agency standards.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Maintained constant balance and accounting of property petty cash account.
Delivered emergency 24-hour on-call service for tenants and staff.
Worked as a team to develop Individual Service Plans.
Set and ran medical and mental health appointments.
Education
Bachelor of Arts - General Studies
Kent State University
Kent, OH
12.1996
Skills
Employee Recruitment and Hiring
Employee Performance Evaluations
Time Management
Employee Supervision
Employee Training Program
Employee Work Scheduling
HIPAA Guidelines
Rehabilitation Programs
Decision Making
Licensed Peer Support Specialist
Timeline
Day Program Supervisor
HELP
01.2012 - 06.2020
Supervisor of Group Homes
HELP Foundation
03.2002 - 01.2012
Crisis Stabilization Unit Mental Health Technician
Coleman Services
01.1998 - 01.1999
Case Manager
Coleman Center
01.1997 - 01.1998
Assistant House Manager
Evant
01.1996 - 01.1997
Bachelor of Arts - General Studies
Kent State University
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