Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Mazzucco

Plantsville

Summary

Friendly 5 years of experience managing daily postal operations in U.S. Military/Postal Affairs and 7 years of overall experience in the Federal industry. Directs and coordinates operation, management and support services. Develops detailed reports of all post office activities. Proven history of training, managing and evaluating performance for up to 100 employees. Customer-focused Administrative Clerk with more than 8 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

MeTime Salon
02.2023 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected room deposits, fees, and payments.

Licensed Esthetician

MeTime Salon
02.2023 - 07.2023
  • Fostered friendly, warm, and exceptional customer experience.
  • Advised clients on proper home-care regimens.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Analyzed skin condition and made appropriate product recommendations.

Military Postal Clerk

United States Marine Corps
04.2016 - 08.2022
  • Managed daily operations of 15 employee post office.
  • Hired, trained and evaluated performance of over 200 employees.
  • Assisted customers in determining proper postal service to align with individual needs.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 99%.
  • Developed and maintained detailed reports of all post office activities using AMPS software.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Hostess

Westbrook Lobster
06.2015 - 08.2015
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Documented reservations and communicated changes to guests.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Checked and restocked server areas and organized and got change for front counter.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Recorded available tables after seating each party using specialized seating software.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Answered customer questions about hours, seating and menu information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Informed servers of newly seated parties for speedy service.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Conducted dining room and server checks to assess readiness for expected customer loads.

Hair Salon Receptionist

Salon Nathaniel
10.2013 - 02.2014
  • Escorted clients to spa areas, treatment rooms and offices.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Resolved customer problems and complaints.
  • Collected all salon payments from clients and updated account balances.
  • Confirmed appointments, communicated with clients and updated client records.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to independently handle over 50 calls each day.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Developed relationships with guests to meet client needs and encourage repeat service.

Education

Some College (No Degree) - General Studies

University of Maryland - College Park
College Park, MD
06.2024

Licensure - Esthetician

Oxford Academy of Hair Design
Seymour, CT
01.2023

High School Diploma -

H. C. Wilcox Technical High School
Meriden, CT
06.2015

Skills

  • Supply Ordering and Maintenance
  • Problem Anticipation and Resolution
  • Skin Condition Diagnosis and Treatment
  • Chemical Facial Peels
  • Originality and Creativity
  • Digital Recordkeeping
  • Facial Massages
  • Anatomy and Physiology
  • Hair and Face Analysis
  • Work Station Cleaning
  • Tool, Equipment and Surface Sanitizing
  • Workplace safety
  • Sales background
  • Decision making
  • Problem-solving skills
  • Customer Satisfaction
  • Employee Performance Evaluations
  • Expense Reports

Certification

  • Licensed Cosmetologist - 7 years in Connecticut, 1 year in Florida
  • Certificate Front Desk, IS University
  • Certificate The Hormones and Nutritional Side Effects to the Skin, IS University
  • Certificate Acid Peels and Exfoliant Online, Dermalogica
  • Certificate Pro Power Peels Online, Dermalogica
  • Certificate in Makeup Artistry, OFRA Cosmetic Laboratories
  • Certificate in Barbicide / Barbicide Covid 19, Professional Beauty Industry Training
  • Domestic Abuse Awareness, Milady

Timeline

Front Desk Receptionist

MeTime Salon
02.2023 - 07.2023

Licensed Esthetician

MeTime Salon
02.2023 - 07.2023

Military Postal Clerk

United States Marine Corps
04.2016 - 08.2022

Hostess

Westbrook Lobster
06.2015 - 08.2015

Hair Salon Receptionist

Salon Nathaniel
10.2013 - 02.2014

Some College (No Degree) - General Studies

University of Maryland - College Park

Licensure - Esthetician

Oxford Academy of Hair Design

High School Diploma -

H. C. Wilcox Technical High School

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Kathryn Mazzucco