Kathryn McCormick
P.F. Changs
Miramar,FL
1
Certification
11
years of professional experience
Dedicated professional with a versatile background in healthcare and hospitality. Known for strong attention to detail and positive attitude, committed to enhancing customer experiences and driving operational success.
Work History
Servers Assistant, Takeout
1 Year 1 Month- Processed orders efficiently using point-of-sale systems, maintaining accuracy and speed.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Trained new team members on service protocols and operational procedures for seamless integration.
- Resolved customer complaints with professionalism, improving overall guest retention rates.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Streamlined order-taking process to minimize wait times for diners.
Patient Care Coordinator
2 Years 8 Months- Coordinated patient appointments, ensuring timely scheduling and resource allocation.
- Communicated effectively with healthcare providers to facilitate comprehensive patient care.
- Managed patient records using electronic health record (EHR) systems for accuracy and confidentiality.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
Front Desk Medical Receptionist
2 Years 2 Months- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
Cashier/Front Desk Associate
4 Years 5 Months- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Implemented inventory tracking measures at checkout, reducing discrepancies and enhancing stock management.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Takeout/Host
2 Years 1 Month- Advised customers about special offerings and menu items to help drive sales.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Science - Pre-Nursing
- Honoree of Presidents List
- 3.8 GPA
Skills
Teamwork and collaboration
Attention to detail
Positive and friendly attitude
Willing to learn
Computer skills
Problem-solving
Multitasking Abilities
Organization and time management
Certification
- CPR Training - 2022
- Basic Life Support Certification - 2022
Timeline
Servers Assistant, Takeout
P.F. Changs
07.2025 - 08.2026Read More
Patient Care Coordinator
Upperline Health
10.2022 - 06.2025Read More
Front Desk Medical Receptionist
The Joint Chiropractic
07.2020 - 09.2022Read More
Cashier/Front Desk Associate
Publix
03.2018 - 08.2022Read More
Takeout/Host
Millers Ale House Bar and Grill
01.2016 - 02.2018Read More
South College
Associate of Science from Pre-Nursing
Read More