Matthew Bruno
Jonesborough,TN
Summary
Dynamic and results-driven professional with extensive experience in customer service at Outback Steakhouse. Proven ability to enhance guest satisfaction through effective teamwork and attention to detail. Skilled in order accuracy and problem-solving, consistently delivering exceptional service while managing high-volume demands. Committed to fostering positive relationships and ensuring operational efficiency.
Overview
4
4
years of professional experience
Work History
Servers Assistant
Carrabas
01.2026 - Current
- Assisted servers in delivering food and beverages to enhance guest experience.
- Maintained cleanliness and organization of dining area to support operational efficiency.
- Collaborated with kitchen staff to ensure timely food preparation and service flow.
- Monitored guest needs, providing prompt support for a seamless dining experience.
- Supported inventory management by restocking supplies and reporting shortages promptly.
- Adapted quickly to changing priorities during peak service hours, ensuring smooth operations.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Take-Out Server
Outback Steakhouse
07.2024 - 01.2026
- Delivered prompt and friendly service to enhance customer satisfaction.
- Managed take-out orders using point-of-sale systems for accuracy.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Maintained cleanliness and organization of take-out area for efficiency.
- Trained new team members on procedures and best practices for service.
- Handled cash transactions and processed payments accurately.
- Assisted customers with menu selections and special requests effectively.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Server’s Assistant
Outback Steakhouse
Johnson City, TN
07.2024 - 01.2026
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure optimal dining experience.
- Supported team in setting up and breaking down tables for efficient service flow.
- Collaborated with kitchen staff to communicate order specifics and dietary restrictions effectively.
- Monitored inventory levels of supplies, ensuring availability during busy shifts.
- Participated in training new staff on service protocols and restaurant standards.
- Adapted quickly to changing demands in fast-paced environment, demonstrating flexibility and efficiency.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Host
Outback Steakhouse
07.2024 - 01.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed wait times effectively, communicating updates to guests as needed.
- Collaborated with team members to optimize table turnover rates.
- Assisted in training new hosts on operational procedures and guest service standards.
- Maintained cleanliness and organization of host area for efficient workflow.
- Coordinated with kitchen staff to facilitate smooth dining experiences during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Barista
Seven Brew
03.2025 - 08.2025
- Prepared and served high-quality coffee beverages with attention to customer preferences.
- Maintained cleanliness and organization of workspace and equipment to ensure safety and efficiency.
- Assisted customers in menu selection, providing recommendations based on taste profiles.
- Operated espresso machines and brewing equipment while adhering to operational guidelines.
- Collaborated with team members to streamline service during peak hours, enhancing customer experience.
- Handled cash register transactions accurately, ensuring efficient payment processing for customers.
- Monitored inventory levels, assisting in restocking supplies as needed to meet demand.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Host
Cheddars Scratch Kitchen
Johnson City, TN
07.2022 - 02.2024
- Welcomed and seated guests, ensuring a positive first impression of dining experience.
- Managed waitlist and reservations, optimizing table turnover and guest flow.
- Provided menu recommendations, enhancing customer satisfaction and dining choices.
- Collaborated with kitchen staff to ensure timely food delivery and service quality.
- Assisted in training new hosts on operational procedures and customer service standards.
- Maintained cleanliness of host area, upholding health and safety regulations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelor of Science - Communications
East Tennessee State University
Johnson City, TN05.2026
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Responsible and trustworthy
- Order accuracy
- Sales expertise
- Guest relations management
- Relationship building
- Decision-making
- Problem-solving
- Layout and composition
- Design research
- Teamwork skills
- Project presentations
- Superb eye for detail
- Fashion trends
Timeline
Servers Assistant
Carrabas
01.2026 - Current
Barista
Seven Brew
03.2025 - 08.2025
Take-Out Server
Outback Steakhouse
07.2024 - 01.2026
Server’s Assistant
Outback Steakhouse
07.2024 - 01.2026
Host
Outback Steakhouse
07.2024 - 01.2026
Host
Cheddars Scratch Kitchen
07.2022 - 02.2024
Bachelor of Science - Communications
East Tennessee State University