Kathryn McEntee
Lincoln,IL
Summary
Enthusiastic, quick learning individual with 10+ years customer service experience. Strong organizational skills, great time management, and skilled in problem solving. I am seeking a fulfilling and challenging position as a removal technician. My goal is to contribute to this company what I have to offer, while gaining insight and experience in the mortuary industry.
Overview
10
10
years of professional experience
Work History
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
Bloomington, Illinois
03.2020 - Current
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Responded to agent requests via email and effectively answered questions and inquiries.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
Deployment Services Specialist
State Farm via Randstad Technologies
Bloomington, Illinois
02.2019 - 02.2020
- Utilized my experience in technology and build on my skills
- Customer service was a large requirement here, as was quick thinking and the ability to follow direction in high volume
- By working two separate projects in this role, I progressed to Tier 2 support, and was trusted to provide training to new employees.
Medical Complex Housekeeper
Hopedale, Nursing Home/Hospital
Hopedale, Illinois
01.2018 - 02.2019
- During employment I was versed in the necessary safety practices in a hospital setting
- Improved time management skills and advanced my social skills while building patient relationships
- Further duties involved sanitization of surgical suite, transportation of supplies/waste, heavy lifting, and training of new hires.
Line Cook
The B Line
Tucson, Arizona
03.2015 - 10.2017
- Responsibilities included food preparation, line cooking, assistance in serving food and bussing tables, overseeing the night shift, and locking up after closing
- Teamwork was a very strong attribute in this business, as were customer interactions.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
Education
Associate in Arts Degree -
Heartland Community College
Studies
Pima Community College Liberal Arts
Studies
Cochise Community College General
Skills
- Conflict Resolution Techniques
- Staff Management
- Health and Safety Regulations
- Active Listening
- Facility and Site Cleaning
- Minor Mechanical Repair
- Client Relationships
- Help Desk Support
Timeline
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
03.2020 - Current
Deployment Services Specialist
State Farm via Randstad Technologies
02.2019 - 02.2020
Medical Complex Housekeeper
Hopedale, Nursing Home/Hospital
01.2018 - 02.2019
Line Cook
The B Line
03.2015 - 10.2017
Associate in Arts Degree -
Heartland Community College
Studies
Pima Community College Liberal Arts
Studies
Cochise Community College General
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