Kathryn McLeod
Atlanta,GA
Summary
Motivated business professional bringing 4 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
23
23
years of professional experience
Work History
Owner Operator -Kathryn McLeod Enterprises LLC
Self
Atlanta, GA
05.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained up-to-date administrative records to monitor operational conditions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Aligned branding initiatives and sales strategies with client goals.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Prepared annual budgets with controls to prevent overages.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Trained and developed team members to build human capital.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Administrative Assistant
Medicare Coverage Pro LLC
Marietta, GA
05.2016 - 01.2020
- Provided full administrative support to business owner
- Created and completed daily/weekly calendar activities
- Communicated with clients through inbound/outbound calls and email correspondence
- Self trained, monitored and maintained CRM database
- Managed client records for accuracy
Financial Eligibility Specialist
Texas Department of Health
Athens, TX
10.2013 - 08.2014
- Communicated daily with individuals from diverse backgrounds to assess their needs
- Received and resolved an average of 30 calls each week regarding complaints and problems
- Adhered to all company policies and procedures while providing services to clients
- Performed office tasks: scanning, faxing, filing and mailing documents to direct parties.
Receptionist / File Manager
Texas Department of, Rehab Services
, TX
02.2011 - 10.2013
- Awarded Outstanding Workmanship & Client Communication in 2012 for work ethic, consistency and positive attitude
- Handled high volume inbound and outbound calls (over 100 per day)
- Ordered office supplies while adhering to a fixed office budget
- Sorted and distributed incoming mail to appropriate parties
- Greeted and screened all visitors and directed to specified staff / office
- Schedule appointments for clients with counselors
Attendance Clerk / Assistant Principal Secretary
Tyler Independent School District – Stewart Middle School
, TX
08.1994 - 02.2008
- Oversaw daily office operations for staff of 60+ employees
- Registered new and existing students for current and incoming school year
- Set class schedules for students
- Requested needed education records for various schools
- Accurately recorded and maintained attendance for approximately 600+ students in database
- Recorded and maintained all discipline records for behavior challenged students
- Performed general clerical tasks, filing, faxing, copying, and handled phone calls as needed
- Served on Campus planning committee
- Preformed Public Relations duties with Community and District
- Maintained confidential records and adhered to company policies and procedures
- Served as campus newspaper editor
Education
B.Sc. - Business Administration
Texas College
A.A - General Education
Texas College
H.S. Diploma - undefined
Brownsboro High School
Skills
Strong organization and data entry skillsFast paced work environment required little to no supervisionListening and communicating resolving all issuesComplaint resolution through empathyAble to meet tight deadlines in stressful situationsWork well independently and part of a teamTime Management and attention to detailProficient inMS Office: Word, Excel, Access, Power Point, One Note, SwayBilling / InvoicesPayrollClerical duties (ie scheduling, filing, multi-phone lines etc)
Contract Management
Financial Management
Consulting
Business administration
Verbal and written communication
Staff Management
Business launch
Strategic planning
Search Engine Optimization
Coaching and mentoring
Business Development
Client Service
Budgeting
Relationship building
Marketing
Operations management
Business planning
Timeline
Owner Operator -Kathryn McLeod Enterprises LLC
Self
05.2020 - Current
Administrative Assistant
Medicare Coverage Pro LLC
05.2016 - 01.2020
Financial Eligibility Specialist
Texas Department of Health
10.2013 - 08.2014
Receptionist / File Manager
Texas Department of, Rehab Services
02.2011 - 10.2013
Attendance Clerk / Assistant Principal Secretary
Tyler Independent School District – Stewart Middle School
08.1994 - 02.2008
B.Sc. - Business Administration
Texas College
A.A - General Education
Texas College
H.S. Diploma - undefined
Brownsboro High School