Kathryn Mendiola
San Antonio
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Travel Advisor
AAA Texas
San Antonio
06.2022 - Current
- Planned and sold transportation, accommodations, insurance, and other travel services, tailoring recommendations to client needs.
- Advised clients on destinations, travel modes, costs, and accommodations, ensuring seamless travel experiences.
- Provided resources such as guides, maps, and event information, enhancing customer satisfaction.
- Handled customer inquiries and resolved issues related to bookings and travel plans.
- Collaborated with vendors to secure the best rates and services for clients.
Captioning Agent
Caption Call
San Antonio
12.2020 - 05.2022
- Delivered high-quality, verbatim transcriptions for hard-of-hearing clients, maintaining strict confidentiality.
- Achieved high accuracy and speed in transcription to support accessibility and communication.
- Utilized advanced captioning software to ensure accurate text representation.
Bridal Stylist
David's Bridal
San Antonio
11.2019 - 11.2020
- Guided clients in achieving their wedding day vision with personalized recommendations on sizing, materials, and styles.
- Adapted to diverse client needs, ensuring an inclusive and supportive customer experience.
- Demonstrated excellent customer service to create a welcoming atmosphere.
Lead Generator
WILL FIX IT
San Antonio
01.2017 - 11.2019
- Developed a customer pipeline, contributing $204,000 in sales profits in 2018.
- Engaged with prospects through open-ended questions to identify needs and deliver tailored solutions.
- Conducted product knowledge sessions to enhance team expertise and improve service delivery.
- Collaborated with sales team to refine messaging and improve outreach efforts.
- Analyzed customer feedback to enhance lead qualification processes.
Education
Bachelor's Degree - Communications
University of Texas at San Antonio
Skills
- Event Coordination & Planning
- Client Engagement & Leadership
- Customer Service
- Relationship Building & Team Collaboration
- Effective Communication (Written & Verbal)
- Project and Logistics Management
- Customer relationship management
References
- Isaiah Bridges, (210) 884-2327
- Samantha Garza, (726) 213-0616
- Gerard Rangel, (210) 843-0198
Timeline
Travel Advisor
AAA Texas
06.2022 - Current
Captioning Agent
Caption Call
12.2020 - 05.2022
Bridal Stylist
David's Bridal
11.2019 - 11.2020
Lead Generator
WILL FIX IT
01.2017 - 11.2019
Bachelor's Degree - Communications
University of Texas at San Antonio