Katy Sievers
Spring
Summary
Dynamic professional with over 15 years of experience in client-facing roles. Skilled in problem-solving, motivation and team building, ensuring exceptional service delivery in people-focused, high luxury industries. Committed to fostering long-term relationships that drive repeat business.
Overview
18
18
years of professional experience
Work History
Travel Advisor
Uniglobe Travel
Newport Beach
04.2024 - Current
- Coordinated travel arrangements including flights, accommodations, and transportation.
- Researched and recommended travel packages based on client preferences.
- Cultivated partnerships with suppliers to enhance service delivery.
- Assisted clients with travel documentation and visa requirements.
- Updated clients on travel policies and industry trends regularly.
- Coordinated logistics for group travel, ensuring seamless experiences for corporate clients and events.
- Maintained professional, courteous and timely communications with travelers to assist in trip phases.
- Prepared itineraries to deliver travel arrangements to clients.
- Collected deposits and created monthly invoices to compile payments.
- Researched destination and travel prices, hotels and entertainment options to showcase to clients.
- Organized group tours for corporate events or family reunions.
- Booked tickets, reserved accommodations and organized rental transportation.
- Performed follow-up calls post-trip to confirm customer satisfaction and resolve any travel-related concerns.
- Monitored changes in flight schedules or hotel availability due to weather conditions or other factors that could affect travel plans.
- Developed marketing strategies to promote new products and services to potential customers via email campaigns or social media platforms.
- Maintained up-to-date knowledge of local laws, customs and regulations in order to provide accurate advice to customers.
- Informed clients of special offers or discounts available through certain airlines or hotels.
- Attended conferences and training sessions related to the tourism industry in order to stay informed of current trends.
- Discussed attractions, transport, events, and places of interest to design client travel accommodations.
- Created itineraries tailored to each customer's individual needs and preferences.
- Ensured customer complaints were addressed promptly and resolved satisfactorily.
- Built long-term client relationships to generate repeat business and referrals.
- Presented materials, maps, and tour books to travelers for use on trips.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
- Provided exceptional customer service, resolving any travel-related issues promptly.
Hair Salon Owner
Skyrokh Salon
The Woodlands
01.2008 - 10.2023
- Managed daily salon operations and staff scheduling at Skyrokh Salon.
- Maintained high standards of customer service and client satisfaction.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Trained and mentored new stylists on techniques and salon procedures.
- Developed and implemented marketing strategies to promote services effectively.
- Created marketing campaigns to increase clientele base through social media platforms and other outlets.
- Built strong relationships with clients to encourage repeat business.
- Coordinated special events and promotions, enhancing community engagement and brand visibility.
- Handled financial transactions including budgeting and payroll management.
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
- Oversaw inventory management, ensuring adequate supplies for services.
- Organized inventory system for tracking product sales and restocking shelves accordingly.
- Provided customer service and addressed customer complaints in a timely manner.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
- Implemented quality assurance measures to ensure high levels of customer satisfaction.
- Developed comprehensive training program for new hires, integrating technical instruction with customer service best practices for improved team performance.
- Recruited new employees based on skill level, qualifications and customer service skills.
- Conducted regular staff meetings to discuss operational issues or changes in policies or procedures.
- Instructed staff on proper use of products and equipment while adhering to safety standards.
- Monitored financial performance by analyzing monthly reports, ensuring alignment with business objectives through timely adjustments.
- Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.
- Participated in community events related to beauty industry to build brand awareness among potential customers.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
Education
Real Estate
Champions School of Real Estate
Houston, TX03-1999
High School Diploma -
McCullough High School
The Woodlands, TX05-1991
Skills
- Business development
- Travel industry expertise
- Customer relationship management
- Client relations
- Promotional event coordination
- Travel coordination
- Itinerary planning
- Promotions coordination
- Guest relations
- Vendor relations
- Perform well in high-demand, fast-paced environments
- Multi-task management
- Staff management
- Employee training
- Decision-making skills
- Problem-solving skills
- Strong interpersonal skills
- Effective communication
- Exceptional communication
- Team player attitude
- Team building
- Cultural sensitivity
- Creativity and innovation
- Excellent customer service
- Client satisfaction
- Customer friendly
- Social media
- Leisure travel
- Global destinations
- Tour preparation
- Employee relations
- Team oversight
- Fast learning
- Social media
- Leisure travel
- Global destinations
- Team oversight
- Relationship management
- Tour preparation
Languages
English
Professional
Affiliations
- Volunteer & Group Leader- The Crossing Church
- Pickleball Group Lead
Timeline
Travel Advisor
Uniglobe Travel
04.2024 - Current
Hair Salon Owner
Skyrokh Salon
01.2008 - 10.2023
Real Estate
Champions School of Real Estate
High School Diploma -
McCullough High School