KATHRYN MEYER
St. Louis,MO
Summary
Highly organized and driven professional with excellent time management skills. Committed to continuous learning and contributing to a productive work environment. Demonstrates outstanding work ethic and the ability to connect with others on a compassionate and genuine level.
Overview
12
12
years of professional experience
Work History
Catering, Marketing and Customer Service Director
EJG Enterprises dba Lee’s Famous Recipe Chicken
01.2020 - Current
- Put together catering orders from $50 - $5000+ for 15 locations
- Assist customers in planning a catering
- Order all Points of Purchase for the 15 area locations
- Run weekly / period end reports
- Assist stores in hanging up POP
- Do monthly checks on all 15 locations of POP
- I am the liaison for the stores for all Trash/Dumpster issues, linen company, soda company and many more
- I order all menu boards and oversee installs
- Collaborate with customers to develop catering menus
- Increased catering revenues by bringing in new business
- Maintained customer service policies and procedures within 15 locations
- Analyze customer feedback and identified areas for improvement
- Resolve escalated customer disputes and complaints
- Run weekly & period end reports regarding service for all 15 locations
- Create strong relationships with management teams to support and improve customer service.
Assistant
EJG Enterprises dba Lee’s Famous Recipe Chicken
06.2015 - 01.2020
- Enter grocery invoices for 15 locations
- Maintain confidentiality of sensitive information by adhering to privacy policies
- Answer multi line phone system - routing the calls – taking messages
- Filing reports.
Teacher Assistant Kindergarten
08.2012 - 05.2015
- Assist teacher with teaching kids learning and writing the alphabet and numbers
- Oversee reading tests
- Grade papers.
Education
St. Louis Community College
Skills
- Policy Enforcement
- Complaint Handling
- Escalation management
- Customer Relationship Management
- Customer Needs Assessment
- Team Collaboration
- Customer Retention
- Marketing
- Customer outreach
- Customer Engagement
- Company policy adherence
- Research capabilities
- Relationship Building
References
- Tim Nachtman, 314.239.5862
- Lori Johnston, 314.494.2169
- Samantha Beaulieu, 636.387.2508
- Angie Dietiker, 314.496.9683
Timeline
Catering, Marketing and Customer Service Director
EJG Enterprises dba Lee’s Famous Recipe Chicken
01.2020 - Current
Assistant
EJG Enterprises dba Lee’s Famous Recipe Chicken
06.2015 - 01.2020
Teacher Assistant Kindergarten
08.2012 - 05.2015
St. Louis Community College
Similar Profiles
Mackenzie ElkinsMackenzie Elkins
Crew Members at Lees Famous Recipe ChickenCrew Members at Lees Famous Recipe Chicken
Pamela Stephens-StarglePamela Stephens-Stargle
Lee's Famous Recipe at Lee's Famous Recipe ChickenLee's Famous Recipe at Lee's Famous Recipe Chicken
Michelle GreeneMichelle Greene
Front Cashier at Lee's Famous Recipe ChickenFront Cashier at Lee's Famous Recipe Chicken