Open To Work
Robyn Van Buren
Starkweather,ND
Summary
Dedicated professional with a proactive approach and quick learning ability. Strong work ethic complemented by effective communication skills. Committed to contributing to team success and supporting organizational objectives.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
CUSTOMER SERVICE DIRECTOR
DEVILS LAKE CARS
Devils Lake, ND
10.2023 - Current
- Led customer service team, enhancing client satisfaction and loyalty.
- Monitored call center performance metrics to assess service quality and drive improvements.
- Analyzed customer data to refine service strategies and operational workflows.
- Collaborated with departments to address customer needs promptly.
- Conducted call reviews to ensure compliance with quality standards.
- Managed scheduling to optimize resource allocation and prevent scheduling conflicts.
- Oversaw implementation of new programs to boost productivity.
- Edited time cards to ensure accurate payroll processing.
RADIOLOGIC TECHNOLOGIST
SMP-ST. KATERI
Rolla, ND
10.2022 - 06.2024
- Performed diagnostic imaging procedures utilizing advanced radiologic equipment.
- Ensured patient safety and comfort throughout imaging examinations.
- Communicated effectively with diverse patient populations to ensure understanding and comfort during procedures.
- Collaborated with medical staff to clarify imaging requirements and protocols, enhancing coordination and accuracy in patient care.
- Operated digital image processing systems, including PACS, for efficient data management.
- Maintained accurate patient records and promptly documented imaging results to support efficient workflow.
- Educated patients on procedure preparation and aftercare instructions.
- Adhered strictly to safety standards and HIPAA regulations in all practices.
Radiologic technologist & Nuclear Medicine Supervisor
CHI St. Alexius Health
Devils Lake, ND
09.2007 - 09.2023
- Administered IV contrast materials and radiopharmaceuticals during procedures for optimal results.
- Utilized radiation detection devices, ensuring quality assurance and optimal performance of equipment.
- Inspected radiologic equipment regularly, reporting malfunctions to minimize downtime and maintain service quality.
- Reviewed and filed diagnostic images in appropriate patient records to maintain accuracy.
- Collaborated with multidisciplinary teams to enhance patient care services effectively.
- Delivered comprehensive training to students and new technologists on imaging processes and best practices.
- Managed inventory of supplies for radiological exams, ensuring availability of contrast media and syringes to support efficient operations.
- Adhered to strict HIPAA guidelines to uphold patient confidentiality and record security.
Education
Bachelor's of Science - Radiologic Technology
Mount Marty University
Yankton, SD08-2007
Certificate of Completion -
Avera Sacred Heart School of Radiologic Technology
Yankton, SD08-2007
General Studies - Radiologic Technology
Northeast Community College
Norfolk, NE01-2003
Skills
- Customer service excellence
- Call center management
- Customer relationship management
- CRM software proficiency
- Performance monitoring
- Service improvement
- Compliance adherence
- Policy enforcement
- Team leadership
- Staff training programs
- Technical training
- Strategic planning abilities
- Cross-department collaboration
- Quality assurance controls
- Problem solving techniques
- Task prioritization
- Time management
- Record keeping
- Office and Google tools
- Effective communication
- Conflict resolution skills
- Communication skills
- Patient confidentiality
Certification
R.T.(R)(ARRT)
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$66000/yr - $200000/yrTimeline
CUSTOMER SERVICE DIRECTOR
DEVILS LAKE CARS
10.2023 - Current
RADIOLOGIC TECHNOLOGIST
SMP-ST. KATERI
10.2022 - 06.2024
Radiologic technologist & Nuclear Medicine Supervisor
CHI St. Alexius Health
09.2007 - 09.2023
Bachelor's of Science - Radiologic Technology
Mount Marty University
Certificate of Completion -
Avera Sacred Heart School of Radiologic Technology
General Studies - Radiologic Technology
Northeast Community College