Kathryn Niemiec
Crown Point,IN
Summary
As an IT intern, I gained hands-on experience in troubleshooting, cybersecurity, and IT support. My ability to learn quickly and adapt to the ever-growing IT field complemented these hands-on skills. In addition, my experience as a Shift Leader at Cold Stone Creamery developed my leadership, and customer service skills. I managed a team, oversaw daily operations, and ensured a high standard of service.
Overview
1
1
year of professional experience
Work History
IT Intern
City of Crown Point
2024.06 - 2024.08
- Assisted in the development of a cybersecurity training platform for city-wide employees.
- Worked in a team to handle a cyberattack caused by email phishing.
- Created a threat analysis to determine potential threats to this organization's IT infrastructure.
- Completed IT support tickets as they came in.
Shift Leader
Cold Stone Creamery
2023.08 - 2024.08
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Science - Cybersecurity
Purdue University
West Lafayette, IN05.2028
Skills
- IT support experience
- Critical Thinking Capabilities
- Microsoft Office
- Teamwork and Collaboration
- Help Desk Support
- Technical Troubleshooting
- Documentation skills
Timeline
IT Intern
City of Crown Point
2024.06 - 2024.08
Shift Leader
Cold Stone Creamery
2023.08 - 2024.08
Bachelor of Science - Cybersecurity
Purdue University
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