Brady Ramthun
Fredonia,WI
Summary
Diligent IT professional with hands-on experience in IT support and troubleshooting. Contributed to successful project implementations and system enhancements during internship. Demonstrated problem-solving abilities and effective communication skills.
Overview
6
6
years of professional experience
Work History
IT Intern
Ansay and Associates LLC
01.2025 - Current
- Provide technical support to employees, resolving hardware and software issues
- Set up and configure workstations for on-site and remote employees
- Manage front desk operations, including visitor check-ins, deliveries, and building access control
- Create and maintain organized inventory spreadsheets to streamline storage and process tracking
- Utilize Linux OS to configure and update Clonezilla profiles for efficient laptop imaging
- Use of FortiEDR and FortiGate to track out of date and un-used computers
- Proposed and implemented the use of Intune and Autopilot to streamline the deployment and management of company devices.
Auto Detailer
CMG Detailing
02.2024 - 08.2025
- Worked in a team-led environment detailing high-value vehicles with precision and care
- Maintained strict confidentiality with all clients, including high-profile and affluent individuals
- Applied meticulous attention to detail, inspecting vehicles for imperfections such as scratches, stains, and water marks
- Educated customers on proper maintenance techniques for newly ceramic-coated vehicles
- Accommodated special service requests, including after-hours appointments to meet client needs
Customer Service Representative / General Help
West Bend Sausage Plus
02.2020 - 02.2025
- Delivered exceptional customer service by assisting clients with orders and inquiries in-person and by phone
- Adapted to diverse responsibilities, often managing multiple roles and tasks in a single shift
- Assisted an average of 25-40 customers daily in a fast-paced environment
- Demonstrated commitment by regularly working on holidays
Education
Bachelor of Science - Computer Science with a focus in Cyber Security
05.2027
- Computer Science Club Member
Relevant Coursework:
- Coding 1, 2, & 3
- Computer Architecture
- Networks and Security
- Operating Systems
- Systems Programming
- Systems Integration
- Software Engineering
- Cybersecurity
- Database Fundamentals
High School Diploma -
05-2023
Skills
- Systems/Applications: Windows 10, Windows 11, MacOS, iOS, Microsoft Office 365, Linux / Ubuntu
- Hardware: maintain and setup desktop workstations including laptops, desktops, monitors and peripherals, routers, network cabling, WAPs
- Programming Languages Experience With: C, C, C#, Python, Javascript, CSS and HTML
- Database experience with mySQL and Xampp
- Proxmox, Linux, and home lab networking experience
- Building and disassembling PCs
- Wireshark and other NirSoft tools
- IT support experience
Timeline
IT Intern - Ansay and Associates LLC
01.2025 - Current
Auto Detailer - CMG Detailing
02.2024 - 08.2025
Customer Service Representative / General Help - West Bend Sausage Plus
02.2020 - 02.2025
Concordia University Wisconsin (CUW) - Bachelor of Science, Computer Science with a focus in Cyber Security
Kettle Moraine Lutheran High School - High School Diploma,