KATHRYN OLIVA

• Supervise and monitor the safety of children in an at-home environment by promoting safe-play practices.
• Organize activities for children to promote positive and educational experiences.
• Organized client' homes prior to arrival home and performed house sitting duties.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Managed large range of services including phone screening, shopping and bill paying.
• Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.

• Maintained customer accounts with attention to accuracy and detail management.
• Engaged in cross-functional collaboration with partners (Insurance, Mortgage, Private Banking, etc.)
• Routinely handled large amounts of cash on a regular basis, complying with all necessary federal guidelines.
• Conducted financial reviews to identify areas of improvement.
• Provided timely resolution for customer concerns or escalated the matter to the appropriate team member.
• Managed multiple phone lines at once, ensuring prompt responses to inquires.
• Upheld high standards of confidentiality in line with company policies.

Accomplishments:

• Encountered multiple fast-track promotions included Lead Teller within 4 months and Personal Banker within 8 months.
• Started training all new Tellers within 6 months of hire date.
• Deemed “Business Banker Champion” by Branch Manager.

• Assisted the manager in routine business administration tasks including organizing, planning, and implementing strategies.
• Coordinated staff tasks, delegating assignments based on observed employee strengths.
• Ensured goals and objectives were met through introducing innovative methods of professional development.

• Maintained all scheduling information while conducting conflict management tactics to address client concerns.
• Supervised employees and ensured compliance with all salon regulations and guidelines.

• Offered superior customer service to customers by offering positive and welcoming communication.
• Assisted in the effective workflow of the restaurant by taking detailed notes regarding orders to avoid mix-ups.