KATHRYN ONEAL
Broadway,NC
Summary
Audiology technician and healthcare administrator with extensive experience in patient management and clinical data analysis. Proven ability to enhance compliance and optimize workflow processes. Skilled in delivering high-quality training and support to improve staff competencies in dynamic medical environments.
Overview
20
20
years of professional experience
Work History
CAOHC Audiology Technician Specialist
Leidos QTC Health Services
San Dimas, California
01.2023 - Current
- Conducted hearing tests to assess patient audiological needs.
- Maintained and calibrated audiological equipment for precise results.
- Fostered a comfortable atmosphere for patients during testing procedures to alleviate anxiety.
- Informed patients on effective hearing loss prevention strategies to promote proactive care.
- Reviewed documents for accuracy before submission into DOEHRS-HC.
- Operated computerized systems for audiological assessments using Benson Audiology software.
- Clarified diagnostic screening results to patients, enhancing their understanding of audiological health.
- Analyzed data to enhance workflow efficiency.
URGENT CARE TRAVEL TRAINER
MAINSTREET FAMILY URGENT CARE
Birmingham, AL
11.2021 - 06.2022
- Facilitated learning through hands-on simulations and on-the-job training across Alabama, North Carolina, Georgia, and Florida for front desk medical assisting roles.
- Coached staff to enhance competencies and improve direct patient care delivery.
- Managed staff competencies through coaching and support to enhance direct patient care delivery.
- Mentored junior trainers to promote consistency in training effectiveness.
- Coordinated referrals and triage processes, streamlining patient flow and improving service efficiency.
- Administered injections, performed phlebotomy, and conducted x-ray procedures for training purposes.
- Developed training materials for new employees, ensuring adherence to quality standards in education delivery.
- Maintained electronic medical records system compliance with ROI and Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality. regulations.
MEDICAL OFFICE ASSISTANT
UNC REX HEALTHCARE
Cary, NC
06.2011 - 12.2020
- Managed front desk operations at NC Heart & Vascular and Rex Express Care, ensuring compliance with medical coding guidelines.
- Handled processing of referrals, insurance verification, and workers’ compensation claims efficiently.
- Coordinated patient scheduling and appointment confirmations, enhancing office workflow efficiency.
- Assisted with patient intake documentation, ensuring accuracy and compliance.
- Maintained medical records, verified eligibility for services, and ensured adherence to regulations.
- Delivered in-service training on CPT coding to providers and front desk staff.
- Monitored patient satisfaction feedback, identifying areas for service improvement.
- Oversaw new-hire orientation focused on front desk procedures.
PATIENT SERVICE SPECIALIST | ADMINISTRATIVE MANAGER
SELECT PHYSICAL THERAPY
Dunn, NC
10.2006 - 12.2009
- Managed daily office operations, optimizing workflow and enhancing staff productivity.
- Conducted administrative audits for six clinics to maintain adherence to policies and procedures.
- Resolved insurance denials consistently, ranking within top 1% company-wide for performance.
- Assisted in developing annual budgets, aligning departmental resources with operational goals.
- Coordinated patient scheduling and managed co-pay/coinsurance collections effectively.
- Trained new employees on operational procedures and software systems for seamless integration.
- Analyzed existing workflows across departments, identifying improvement areas to streamline processes.
- Facilitated inter-departmental communication to enhance collaboration on projects.
Education
B.S. - BUSINESS MANAGEMENT
PENN FOSTER COLLEGE
SCOTTSDALE, AZ09-2019
A.S. - HEALTHCARE MANAGEMENT
PENN FOSTER COLLEGE
Scottsdale, AZ07-2015
DIPLOMA -
OUTPATIENT MEDICAL CODING & BILLING
FAYETTEVILLE, NC01-2011
Skills
- DOD-CAC
- DOEHRS- HC-DR
- Hearing assessments
- Audiological equipment maintenance
- Audiology software proficiency
- Clinical data analysis
- Patient management systems
- Medical compliance
- Patient care coordination
- Pure tone audiometry
- Problem solving
- Time management
- Organization
- Leadership
- Effective communication
- Attention to detail
- Development
- Pure tone audiometry
Timeline
CAOHC Audiology Technician Specialist
Leidos QTC Health Services
01.2023 - Current
URGENT CARE TRAVEL TRAINER
MAINSTREET FAMILY URGENT CARE
11.2021 - 06.2022
MEDICAL OFFICE ASSISTANT
UNC REX HEALTHCARE
06.2011 - 12.2020
PATIENT SERVICE SPECIALIST | ADMINISTRATIVE MANAGER
SELECT PHYSICAL THERAPY
10.2006 - 12.2009
B.S. - BUSINESS MANAGEMENT
PENN FOSTER COLLEGE
A.S. - HEALTHCARE MANAGEMENT
PENN FOSTER COLLEGE
DIPLOMA -
OUTPATIENT MEDICAL CODING & BILLING