Kathryn Pubols
Brooklyn,NY
Summary
Polished and service-focused hospitality professional with a strong foundation in luxury guest services, front-of-house operations, and upscale dining environments. Known for delivering warm, memorable experiences, managing guest flow, and maintaining exceptional service standards in fast-paced settings. Adept at coordinating reservations, supporting service teams, and creating a welcoming atmosphere. Eager to contribute refined interpersonal skills, operational support, and a poised presence to a world-class hospitality team in New York City.
Overview
4
4
years of professional experience
Work History
Lead Maître D’
RH Guesthouse
New York, New York
08.2024 - Current
- Serve as the primary point of contact for guests, offering a refined and professional welcome experience.
- Oversee seating and floor planning to ensure an elegant and efficient service flow
- Coordinate with kitchen and service staff to deliver seamless, high-end dining experiences
- Manage guest expectations and special requests with discretion and attention to detail
- Accommodate and delight VIP guests by anticipating their needs, offering personalized services, and ensuring exceptional experiences
- Uphold service standards and address issues promptly to maintain satisfaction
- Resolved problems or concerns to satisfaction of involved parties.
Hospitality Coordinator
Arizona Biltmore, A Waldorf Astoria Resort
Phoenix, Arizona
08.2023 - 08.2024
- Warmly welcomed guests and coordinated all reservations and walk-ins
- Managed seating arrangements and optimized guest experience through efficient flow and ambiance control
- Supervised the host team and supported food runners and bartenders during high-volume service
- Ensured proper table setups, silverware availability, and polished presentation throughout service
- Delivered attentive service for VIPs and special requests.
Office Administrator/Screen Printer/Event Coordinator
Rush Team Apparel
Gig Harbor, Washington
09.2021 - 09.2023
- Responded to client inquiries and managed orders, schedules, and production timelines
- Supported screen printing, inventory control, invoicing, and event logistics
- Utilized Excel and Word to track operations and maintain accurate records
- Organized merchant operations at various sales events
- Processed invoices on a timely basis according to established procedures
Seasonal Retail Sales Associate/Personal Stylist
Nordstrom
Tacoma, Washington
04.2021 - 08.2021
- Provided personalized customer service and styling recommendations in a luxury retail environment
- Maintained merchandise presentation and met commission targets through relationship-based selling
Education
High School Diploma -
Curtis Senior High School
University Place, WA06-2022
Some College (No Degree) - Hospitality Administration And Management
Grand Canyon University
Phoenix, AZSome College (No Degree) -
Tacoma Community College
Tacoma, WASkills
- Certified in Forbes Travel Guide Five-Star Standards for Luxury Hotels and Restaurants
- Guest Experience Excellence
- Luxury Hospitality Operations
- Fine Dining & Maître d’ Leadership
- Reservation & Table Management
- Front-of-House Team Support
- High-Touch Customer Engagement
- Conflict Resolution & Problem Solving
- Upscale Sales & Presentation
- Attention to Detail & Cleanliness
- Event Shift Coordination
- Conflict resolution
- Time Management
Timeline
Lead Maître D’
RH Guesthouse
08.2024 - Current
Hospitality Coordinator
Arizona Biltmore, A Waldorf Astoria Resort
08.2023 - 08.2024
Office Administrator/Screen Printer/Event Coordinator
Rush Team Apparel
09.2021 - 09.2023
Seasonal Retail Sales Associate/Personal Stylist
Nordstrom
04.2021 - 08.2021
High School Diploma -
Curtis Senior High School
Some College (No Degree) - Hospitality Administration And Management
Grand Canyon University
Some College (No Degree) -
Tacoma Community College