Kathryn Perez
Burns
Summary
Dynamic K9 Handler at Global K9 Protection Group with expertise in explosive detection and a proven track record in enhancing safety at large events. Bilingual and detail-oriented, I excel in multitasking and maintaining accurate records, ensuring optimal care for K9 partners while fostering a secure environment. Offering keen interest in customer service and dedication to learning and developing within this environment. Contributes understanding of fundamental customer interaction principles and effective communication skills. Ready to use and develop service abilities and communication skills in any role.
Overview
3
3
years of professional experience
Work History
K9 Handler
Global K9 Protection Group
03.2024 - Current
- Prevented potential bomb threats by conducting explosive detection sweeps with a certified explosives-detection K9 partner at various locations.
- Increased overall safety at large-scale events by conducting thorough security sweeps with the K9 partner prior to event commencement.
- Ensured the health and well-being of the K9 partner through proper care, exercise, and nutrition management.
- Maintained accurate records on K9 training progress, certifications, and deployment outcomes for department review.
- Observed animals closely to understand individual needs and behaviors.
- Completed visual inspections of cargo to check quality against standards.
Customer Service Lead Agent
Mercury/WFS
10.2022 - 03.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
- Evaluated existing processes for handling hazard class-specific products; Implemented improvements based on findings that increased overall efficiency while maintaining safety standards.
- Collaborated with cross-functional teams to develop comprehensive emergency response plans in case of accidents involving dangerous goods.
Waitress
La Pasta
03.2022 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Pathway Independent Study School
Lynwood, CA06-2021
Skills
- Record keeping proficiency
- Canine handling
- Explosive detection proficiency
- Workplace safety
- Equipment operation
- Bilingual in English and Spanish
- Attention to detail
- Multitasking
- Service prioritization
Languages
Spanish
Native or Bilingual
Timeline
K9 Handler
Global K9 Protection Group
03.2024 - Current
Customer Service Lead Agent
Mercury/WFS
10.2022 - 03.2024
Waitress
La Pasta
03.2022 - 10.2023
High School Diploma -
Pathway Independent Study School
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