Kathryn Phillips
Woodway
Summary
Operations Manager with over nine years of leading in customer-focused environments, specifically in hospitality. Experience in staff supervision, inventory control, and regulatory compliance. Adept at training and developing teams to drive productivity and operational excellence. Seeking to leverage my experience in a new industry setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Manager/Event Coordinator
Pivovar Restaurant & Brewery
Waco
08.2024 - 07.2025
- Managed all facets of customer service to ensure exceptional guest satisfaction in a fast-paced environment. Maintained high service standards while fostering a positive, productive team culture. Oversaw staff recruitment, hiring, and scheduling, coordinated on-site events to boost guest engagement, and created social media content to enhance brand visibility and support marketing efforts.
Restaurant Salary Manager/Shift Lead/Certified Trainer
Outback Steakhouse
Waco
05.2021 - 08.2024
- Adapted to diverse management roles across bar, front-of-house, and back-of-house operations, demonstrating versatility and leadership. Managed inventory to control costs and ensure product availability, while driving customer traffic and sales through strategic on- and off-site engagement. Recruited, hired, and scheduled staff to maintain efficient coverage and a supportive team culture.
Server
Happy's Fish House
Tyler
02.2016 - 05.2021
- Provided exceptional guest service to ensure a positive, memorable dining experience. Trained new team members to promote a collaborative work environment, while consistently maintaining order accuracy and prompt service in a high-paced setting.
Education
Associates (Unfinished) - LVN
Tyler Junior College
Tyler, Tx01.2018
High School Diploma -
Robert E. Lee High School
Tyler, Tx01.2016
Skills
- Organization
- Communication
- Project Management
- Problem Solving
- Guest Recovery
- Adaptability
- Leadership
- Mentorship
- Multitasking
- Medical Terminology
Certification
- Texas Food Handlers- Manager 2021-2026
- TABC 2024-2026
- CPR 2024-2026
Timeline
Front of House Manager/Event Coordinator
Pivovar Restaurant & Brewery
08.2024 - 07.2025
Restaurant Salary Manager/Shift Lead/Certified Trainer
Outback Steakhouse
05.2021 - 08.2024
Server
Happy's Fish House
02.2016 - 05.2021
Associates (Unfinished) - LVN
Tyler Junior College
High School Diploma -
Robert E. Lee High School
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