Sophia Fresco

• Provide professional, friendly customer service while managing a busy front desk and assisting guests with their needs.

• Check customers in and assist with registration to ensure an efficient and welcoming guest experience.

• Process customer payments and handle transactions accurately and responsibly.

• Manage reservations, memberships, scheduling, and customer requests.

• Listen to and resolve customer complaints and concerns professionally while working toward effective solutions.

• Communicated with customers, coworkers, and management to ensure smooth daily operations.

• Managed multiple responsibilities in fast-paced, customer-focused a fast-paced, customer-focused environment, ensuring seamless operations and guest satisfaction.

• Advanced through multiple roles and achieved the highest position available within the company.

• Utilized company POS to manage customer accounts, reservations, memberships, scheduling, check-ins, and payment accurately.

• Led front desk operations, coordinating staff scheduling and assigning party hosts, enhancing guest service and operational efficiency.